Aspen Dental · 6 hours ago
Director, Digital Practice Experience
Chicago, IL
Full-time
Onsite
Director/Executive
$130K/yr - $185K/yr
10+ years expAspen Dental is part of The Aspen Group, a leading retail healthcare business support organization in the U.S. They are seeking a Director, Digital Practice Experience to enhance the digital ecosystem and customer experience across Aspen Dental’s services. The role involves overseeing service teams, optimizing digital workflows, and ensuring high-quality support for practices and patients.
DentalHealth CareHospital
Responsibilities
Serve as the single point of accountability for customer experience across Aspen’s digital denture design, implant planning and surgical guide design, and central print workflows
Identify and address experience gaps across the digital ecosystem, balancing speed, quality, and clinical confidence
Partner cross-functionally to improve patient, doctor, and office experience at scale
Lead customer service teams handling both transactional and highly skilled support
Set clear service standards, escalation paths, and performance metrics to ensure consistent, high-quality support
Build and scale a new real-time clinical record acquisition review function to validate that all required inputs (scans, images, prescriptions, records) are accurate and complete before entering the design process
Reduce downstream delays, rework, and remakes by ensuring “right-first-time” case readiness
Partner closely with clinical, quality, and design teams to define intake standards and continuous improvement opportunities
Look across digital operations to identify systemic friction, root causes, and opportunities to simplify workflows
Translate customer pain points into actionable process, tooling, or capability improvements
Support adoption of new digital capabilities by ensuring experiences are intuitive, supported, and scalable
Build, lead, and develop high-performing teams with a strong service mindset and clinical fluency
Partner closely with Digital Design Operations, Quality Assurance, Design Excellence, Commercial Enablement, IT, Field Leadership, and Clinical leadership to ensure alignment and clarity of ownership
Use data and voice-of-customer insights to inform priorities and measure impact
Qualification
Required
Bachelor's degree in Operations Management, Business, or related field
10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies
Demonstrated ability to stand up new functions and scale them effectively, including offshore operations
Prior experience leading multi-team service or enablement organizations
Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions
Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals
Preferred
Master's degree in Operations Management, Business, or related field
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Company
Aspen Dental
Aspen Dental is a provider of general dentistry services.
5001-10000 employees
H1B Sponsorship
Aspen Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (20)
2022 (16)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Kimberly Cameron Jones
Vice President of Hygiene Operations
Recent News
2025-12-08
Company data provided by crunchbase