Cast AI · 2 hours ago
Director of Customer Success & Account Management (NYC)
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expCast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically. The Director of Customer Success & Account Management will lead and scale the CS Account Management function, building a high-performing team to drive customer adoption and satisfaction while maximizing expansion opportunities.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureCloud ManagementCloud SecurityDeveloper PlatformDeveloper ToolsDevOpsSaaSSoftware
No H1B
Responsibilities
Team Leadership: Build and lead a collaborative, high-performing team culture that drives pipeline, delivers results, and supports the growth and success of every team member
Hands-on Impact: Make a difference for your team and your customers by staying close to the field - joining customer calls, removing obstacles, and driving meaningful impact where it matters most
Customer Relationship Management: In addition to managing the team, you will own a portfolio of accounts, building and maintaining strong, long-term customer relationships to ensure adoption, satisfaction, and retention
Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts and drive revenue growth, while coaching and motivating the team to do the same
Onboarding and Training: Work closely with Technical Account Managers to guide new customers through a well-defined and closely managed onboarding process, ensuring rapid adoption, clear value realization, and a fast transition into expansion motions
Cross-functional Collaboration: Collaborate closely with Sales, the TAM team, R&D, Partners, and other key stakeholders across the company to ensure the growth and long-term success of your accounts
Qualification
Required
5+ years of experience working with enterprise organizations, navigating complex decision-making structures and multi-year customer engagements
Proven experience leading Sales or Account Management teams, with a track record of driving performance and results
Strong ability to identify key stakeholders, understand customer needs, and tailor solutions and proposals to address those needs effectively
Demonstrated success in negotiation and closing, paired with a strong commitment to long-term customer satisfaction and retention
Experience with Kubernetes, the enterprise sales lifecycle, and the cloud ecosystem is a significant advantage
Benefits
401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment)
Access UnitedHealthcare plans including medical, dental, and vision coverage
Equity options
Learning budget for your professional and personal growth
Team-building budget and company events to connect with your colleagues
Equipment budget to ensure you have everything you need
Company
Cast AI
CAST AI is the leading Kubernetes automation platform that cuts AWS, Azure, and GCP customers’ cloud costs by over 50%
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$181MKey Investors
Pacific Alliance VenturesCreandumCota Capital
2026-01-12Series C
2025-04-30Series C· $108M
2023-11-07Series B· $35M
Leadership Team
Yuri Frayman
Co- Founder & CEO
Laurent Gil
Co-Founder and President
Recent News
Company data provided by crunchbase