Duke Energy Corporation · 2 hours ago
Outdoor Lighting Products & Services Manager
United States
Full-time
Remote
Mid, Senior Level
2+ years expDuke Energy Corporation is a leading energy company dedicated to making a difference in people's lives. The Outdoor Lighting Products & Services Manager will drive product development, engage with stakeholders, and support operational execution for outdoor lighting solutions while ensuring customer satisfaction and financial growth.
Clean EnergyEnergyHardwareHydroelectricOil and GasService Industry
No H1B
Responsibilities
Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals
Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate
Develop and execute exit strategies for non-performing/underperforming programs
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition
Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results
Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources
Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction
Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results
Standardize programs across all jurisdictions where business justification exists
Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
Deliver plans within capital and O&M budget
Understand and interpret EM&V reports and adequately represent program related areas
Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests
Review work processes within assigned programs and implement as required
Develop/maintain a productive business relationship with the external program support vendors
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders
Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions
Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate
Manage and modify contractual obligations for the program
Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals
Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets
Qualification
Required
Bachelor's degree in Engineering, Marketing, Business, Finance or other related degree
In addition to bachelor's degree, two (2) years minimum of related work experience
In lieu of bachelor's degree, high school diploma/GED AND nine (9) years minimum of related work experience
Preferred
Previous technical lighting experience
Knowledgeable of Maximo, SAP, GIS systems
Project or product management skills
Demonstrated ability to learn new systems
Proficient in Microsoft Office software tools
Experience successfully working in a team environment to achieve shared goals
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
Facility management, product management, program management, energy management, project management or process management experience
Demonstrated experience in change management, process integration and implementation and supervisory or management experience
Business operation experience
Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
Company
Duke Energy Corporation
Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2023-04-04Post Ipo Debt· $1.5B
1978-01-13IPO
Leadership Team
Brian D. Savoy
EVP & CFO
S
Steve Immel
VP Carolina Coal Generation
Recent News
2026-01-16
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2026-01-16
2026-01-16
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