Tidewater Fleet Supply | TNT Parts · 8 hours ago
Collection Specialist
Norfolk, VA
Full-time
Onsite
New Grad, Entry LevelTidewater Fleet Supply is seeking a Collection Specialist to manage and collect overdue customer accounts. This role is critical for maintaining the financial health of the organization by minimizing bad debt and improving cash flow through effective communication and collection strategies.
AutomotiveFleet ManagementTransportation
Responsibilities
Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements
Prepare and distribute customer statements and dunning notices
Actively monitor aging reports and identify delinquent accounts for follow-up
Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
Negotiate payment plans and settlements following company policies
Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
Establish and maintain relationships and billings with pre-negotiated city contracts
Administration of Lockbox payments, credit card payments, and other payments, including reconciliation
Assist with cross-training on responsibilities
Performs other related duties as assigned
Qualification
Required
Experience in B2C and B2B customer collections, receivables management, and payment application
Computer skills required
Proficiency with Microsoft Office Suite
Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills
Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment
Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through
Preferred
Associate degree or a combination of relevant experience/training is preferred
Prior experience in collections, credit review, and/or payment application is strongly preferred
In-depth knowledge and experience with relevant collections process and procedures
Company
Tidewater Fleet Supply | TNT Parts
Tidewater Fleet Supply/TNT Parts (“TFS/TNT”) Is One Of The Largest Independent Distributor Of Fleet, Truck, Trailer, And Heavy Equipment Parts in the Southeast.
Founded in 1953
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
D
Dale Herold
Chief Executive Officer
Company data provided by crunchbase