D-Fend Solutions · 18 hours ago
Field Training and Support Engineer
Washington, D.C., United States
Full-time
Onsite
Senior Level
5+ years expD-Fend Solutions is a global leader in cyber-takeover counter-drone technology, dedicated to enhancing airspace security. They are seeking a proactive Field Training and Support Engineer to lead training and provide technical support for their advanced counter-UAS hardware and software, ensuring customer readiness and satisfaction.
Cyber SecurityDrone ManagementDronesLaw EnforcementNational SecuritySecurity
Responsibilities
Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities
Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support
Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the 'voice of the product' for U.S. customers, bridging the gap between field reality and internal engineering teams
Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs
Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments
Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners
Qualification
Required
5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment
Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required
Demonstrated experience managing and scaling third-party service providers or channel partners
Ability to work in the McLean, VA office (this is an in-office position)
Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule)
Willingness to participate in a support rotation, including occasional nights and weekends
Must be able to lift and move equipment (up to 50 lbs) during field deployments
Preferred
FAA Part 107 Remote Pilot Certificate (Highly Preferred)
Bachelor's degree in Engineering, Telecommunications, or a related technical field
Company
D-Fend Solutions
D-Fend Solutions offers counter-drone technology for safe, controlled responses to rogue drone incidents.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Israel Growth PartnersClaridge Israel
2024-12-04Series C· $31M
2019-09-24Series B· $28M
2018-05-23Series A· $6M
Leadership Team
Zohar Halachmi
Chairman, CEO & co-founder
Recent News
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