Airgas · 10 hours ago
IT Applications Support Analyst
Radnor, PA (Airgas HO)
Full-time
Hybrid
Senior Level
5+ years expAirgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking an IT Applications Support Analyst. This role involves providing tier 1 support to SAP application users and ensuring effective incident management and user provisioning.
IndustrialMedicalRetail
Responsibilities
Provide professional first-level support to 12K+ Airgas internal customers via email and phone during normal hours of operation
Resolve technical SAP issues (such as front-counter transaction failures, printing, and credit card processing) by analyzing the specific business impact on customer-facing operations
Log and document all inquiries in the ticketing system (iSupport), aiming for first-contact resolution
When escalation is necessary, provide comprehensive technical and business details to Level 2 teams to ensure a seamless handoff
Manage user access, including onboarding new hires, status changes, terminations and troubleshooting access-related issues
Collaborate with the SAP Service Desk team, SAP How To Team, Central Help Desk to share knowledge, seek assistance and assist team members
Proactively identify potential major incidents and highlight them. Contribute to the team's knowledge base and standard operating procedures (SOPs) to reduce recurrent issues and improve first-contact resolution rates
Maintain and update standard operating processes and procedures
Qualification
Required
Bachelor's degree in management information systems, computer science, and/or business, or equivalent work experience
5+ years of work experience in a first level IT Support role
Experience working with SAP S4 HANA version 2022
Familiarity with any of the SAP modules (SD, FICO, MM, IM, PP, WMS, PM)
Experience working with SAP GRC 12.0
Experience working in a ticketing system (iSupport, ServiceNow or similar)
Experience in relevant Google Applications, including Docs, Sheets and Gmail
Excellent customer service skills with the ability to connect, consult and complete interactions with internal customers via phone and email in a courteous and professional manner
Excellent oral and written communication skills with the ability to understand and document business issues
Demonstrate effective problem-solving by analyzing the business context and exploring solutions within the team before escalating
Ability to work in a fast paced environment
Ability to work between M-F 7 am - 7 pm EST (typical shift is 8 hours but hours may vary) and during non-business hours for emergency issues only
Fluent in English
Preferred
Fluent in French (preferred)
Benefits
Medical, dental, and vision plans
Short-term and long-term disability
Life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
H1B Sponsorship
Airgas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (12)
2022 (10)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase