Cenlar FSB · 1 day ago
Claims Analyst
Tempe, AZ
Full-time
Onsite
Senior Level
5+ years expCenlar FSB is the nation’s leading mortgage loan subservicer, known for its core values of respect, trust, integrity, and care. The Claims Analyst role involves monitoring the claims process, directing workflow in the Claims Department, and serving as a subject matter expert to assist staff with complex cases and improve departmental performance.
Financial Services
Responsibilities
Monitors Investor/Insurer timeline requirements for additional recovery review
Assists in training team members on the claims process and procedures
Reviews department performance; assists with regular department meetings
Adheres to FHA, VA, PMI, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws
Manages conveyances and claims; analyze loans for final reconciliation; oversee filing of supplemental claims
Manages and monitors performance of vendors; makes recommendations for change as needed; monitors and reviews vendor payments timely
Identifies opportunities for cost and risk reduction, efficiency gains, and enhanced levels of service
Analyzes trends in team work product to identify and implement process improvement
Performs ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues
Interprets regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results
Develops best practices to resolve deficiencies and meet regulatory compliance
Remains current on policy and regulatory changes to maintain subject matter expertise
Where quality control deficiencies arise, helps assess root causes, corrective actions needed, accountable parties, and corrective action timelines by working directly with senior leadership and business control management
Creates reporting strategies to support management; tracks department activity for government portfolio and provides daily/monthly reporting to management and clients
Works with Risk Management department in providing all required data for analysis
Develops and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place
Assists the team by filing Claims when necessary
Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualification
Required
Bachelor's degree or equivalent experience
5 years related mortgage banking experience, quality assurance/control, auditing or other relevant experience
Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
Experience reviewing processes, reports, or documents with a strong attention to detail
Experience interpreting rules and guidelines for appropriate decision-making
Experience with issue resolution and group facilitation
Functional understanding of loan servicing, including government-sponsored entity servicing requirements
Strong analytical skills
Self-motivated with ability to work under timelines without direct supervision
Ability to work effectively without close supervision and be a self-starter
A focus on delivery with meticulous attention to detail
Excellent written and verbal communication and presentation skills for all levels, including senior management
Preferred
3 + years knowledge of Investor/Insurer default servicing guidelines preferred
Benefits
Paid medical
Dental
Life insurance
401(k)
Tuition assistance
Opportunities for training and professional advancement
Company
Cenlar FSB
Cenlar FSB is a loan servicing provider.
1001-5000 employees
H1B Sponsorship
Cenlar FSB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
John Mezzasalma
Chief Financial Officer
Allyson Kiesel
VP, Loan Operations
Recent News
2025-10-15
Company data provided by crunchbase