Fastpost LLC · 3 hours ago
Customer Service Representative
Livermore, CA
Full-time
Onsite
New Grad, Entry LevelFastpost LLC is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide solutions to ensure a great customer service experience.
AdvertisingMarketingReal Estate
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
401(k)
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Company
Fastpost LLC
The #1 Real Estate Signpost Installation Company in the Central Valley (San Joaquin, Stanislaus, Contra Costa, Merced, Madera, and Fresno Counties).
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase