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KCOM · 8 hours ago

Voice Specialist - Core Networks

Hull, TX

Full-time

Hybrid

Entry, Mid Level

£35K/yr - £35K/yr

KCOM is a company dedicated to community and innovation, seeking a Voice Specialist to safeguard their network. The role involves monitoring voice traffic for fraudulent activity, collaborating with teams, and implementing strategies to ensure secure communications for customers.

AssociationInformation Technology

Responsibilities

Monitor KCOM network traffic to detect and prevent fraud

Take timely action to minimise financial loss from fraudulent activity

Analyse traffic using SQL and in-house databases, tracking fraud trends daily

Manage systems including APS, SIP, Metaswitch, Smartcomms, 155 & GPRS to support accurate reporting

Update customer and payphone list to enhance real-time monitoring

Identify and mitigate fraud scenarios, e.g., PBX hacks, updating the Hot Numbers List

Screen and reroute nuisance calls, collaborating with external providers and post-analysis teams

Implement customer-facing features, including personalised call-blocking options

Respond to ad-hoc regulatory requests and ensure compliance with Ofcom regulations

Provide insights and post-event reports to customers affected by fraud or nuisance calls

Qualification

SQLTelecom systemsFraud monitoringAnalytical skillsOfcomCommunication skillsDetail-orientedIndependent work

Required

Proven technical expertise with SQL and telecom systems (APS, SIP, Metaswitch, Smartcomms, GPRS)

Strong analytical skills to interpret traffic reports and identify fraud patterns

Confident communicator, capable of reporting to internal teams, customers, and regulatory bodies

Detail-oriented with a commitment to minimising fraud and nuisance calls

Ability to work independently while collaborating across departments

Familiarity with Ofcom's General Conditions and telecom fraud trends

Preferred

Prior experience in telecom fraud monitoring or voice traffic analysis

Benefits

28 days holidays plus bank holidays

Excellent Pension Scheme with generous employer contributions

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

We support hybrid and remote working

A variety of health, wellbeing and lifestyle benefits to choose from

Company

KCOM

KCOM designs and delivers communications and integration services across the UK.

Founded in 1904

London, England, GBR

1,001-5,000 employees

http://www.kcom.com

Funding

Current Stage

Late Stage

Recent News

Computer Weekly

UK gigabit broadband coverage hits 89% of population

2025-10-01

Company data provided by crunchbase