Finyard · 6 hours ago
Customer Service Representative (English)
United States
Full-time
Remote
Entry Level
1+ years expFinyard is a global team focused on innovative software solutions in the FinTech space. They are seeking a Customer Service Representative to respond to customer queries, troubleshoot issues, and improve customer experience.
FinTech
Responsibilities
Respond to customer queries promptly and efficiently through emails, live chat and phone calls
Work together with various departments to address complex problems and escalate issues when necessary
Conduct follow-ups with customers to ensure their concerns are resolved
Perform troubleshooting using different diagnostic techniques
Record and document repetitive issues to contribute to process improvement
Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials
Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company
Identify and execute initiatives to improve the overall customer experience
Qualification
Required
Experience in fintech (forex/crypto)
1+ years of online customer support experience
Excellent written and oral English
Excellent interpersonal and communication skills
Ability to manage or navigate stressful situations
Experienced with using customer service software, tools and databases
Benefits
Performance-based bonus every quarter based on your results
Medical insurance after probation period
Additional sick leaves every 6 months
Birthday gifts
Company
Finyard
Finyard core focus is pioneering innovative and contemporary software solutions tailored for the FinTech sector.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dmitrij Pruglo
Chief Executive Officer
Recent News
2025-08-08
2024-12-13
2024-04-25
Company data provided by crunchbase