The Ritz-Carlton Yacht Collection · 6 hours ago
Transfer Concierge - Turnaround Operations
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe Ritz-Carlton Yacht Collection is dedicated to redefining ultra-luxury hospitality at sea. As a Transfer Concierge, you will meticulously coordinate and optimize transfer services to enhance guest experiences and drive revenue growth.
LeisureTourismTravel
Responsibilities
Actively request transfer inventory from designated ground operators, expertly inputting this data into our reservation system, and swiftly adapting to updates and changes
Meticulously review and ensure all transfer-related content's accuracy and brand alignment before it reaches our guests
Serve as the trusted go-to expert for our Sales team, empowering them with precise and compelling information to confidently promote our transfer offerings
Conduct insightful audits of transfer utilization and participation, using data-driven insights to improve strategies, identify revenue opportunities, and proactively manage operational risks
Efficiently manage reservations, maintain cost efficiency, and ensure accuracy in guest communications
Prepare quality checks and distribute detailed transfer manifests and comprehensive reports, including precise logistics and tailored descriptions, to ground operators and internal teams well in advance of guest arrivals, ensuring flawless execution of transfer services
Regularly identify areas for service enhancement and proactively recommend improvements to elevate the guest experience
Qualification
Required
Minimum 2 years of undergraduate studies in travel-related fields or equivalent practical experience
Relevant experience with cruise line logistics, embarkation/debarkation, hotel operations, ground transportation, or excursion coordination
Advanced proficiency in Microsoft Office Suite, particularly Word and Excel
Exceptional organizational abilities, managing multiple priorities seamlessly
Detail-oriented mindset with a high degree of accuracy, even under time-sensitive pressures
Strong knowledge and familiarity with global geography are essential for effective transfer logistics
Passionate commitment to delivering extraordinary customer experiences
Superior interpersonal, verbal, and written communication abilities
Professional and polished communication style, particularly in client-facing situations
Quick adaptability to internal policies and procedures for effective operations management
Demonstrated ability to build strong, cooperative relationships with both internal and external stakeholders
Flexibility and resilience in high-pressure environments, with a talent for meeting tight deadlines
Company
The Ritz-Carlton Yacht Collection
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Murren
Executive Chairman
Recent News
Company data provided by crunchbase