Husch Blackwell · 2 days ago
Senior Client Account Specialist
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $114K/yr
5+ years expHusch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. The Senior Client Account Specialist ensures that the firm receives timely payments from debtors, manages overdue accounts, and maintains positive client relationships while addressing payment issues.
Law EnforcementLegalService Industry
Responsibilities
Regularly review the firm’s accounts receivable to identify overdue accounts
Keep track of outstanding debts and prioritize collection efforts
Ensure firm commitments are adhered to as related to the billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections
Contact clients with overdue accounts via phone, email, or written correspondence
Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues
Address client inquiries and complaints related to billing and outstanding balances
Work collaboratively with clients to find mutually beneficial solutions
Attempt to collect overdue amounts directly from clients
Negotiate payment plans or settlements to facilitate debt recovery
Generate monthly client reminder statements, making any necessary revisions
Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports
Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office
Recommends proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation
Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email
Document payment arrangements, promises to pay, and any other relevant details
Provide consistent updates and correct client collections contact information to the business intake and client data teams
Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices
Prepare regular reports on the status of unpaid accounts and progress in debt recovery
Keep the firm informed about collection activities and trends
Updates management of any potential collection issues requiring escalation and providing recommendations for resolution
Provides timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding
Prepares, reviews, and distributes, as appropriate, monthly reports for delinquent AR and WIP to partners
Provides reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators
Confers with billing partners to determine reason(s) for aged AR & WIP and presents strategies to obtain payment and ensure timely billing of WIP
Ensures the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter
Provides any accrual information to partners or clients as assigned or requested
Acts as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP
Collaborates with our internal departments as required and related to the team’s projects, issues, and concerns
Ability to support and train Client Account Specialist on processes and procedures
Other duties as assigned
Qualification
Required
Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite
High level of detail-orientation required
Excellent organizational skills required
Must possess strong financial, business, analytical and accounting acumen
Ability to work under pressure, meet deadlines with shifting priorities
Must be a self-starter with a high level of initiative
Strong customer service skills, able to anticipate needs and exercise independent judgment
Strong attention to detail, organizational skills and the ability to handle multiple projects
Maintains confidentiality and exercises discretion
Exercises solid strategic thinking and problem-solving skills
Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
Preferred
4-year degree preferred, or combination of education and commensurate work experience required
5 years of relevant accounting experience required, preferably in a professional services environment
Benefits
Medical and dental coverage
Life insurance
Short-term and long-term disability insurance
Pre-tax flexible spending account for certain medical and dependent care expenses
An employee assistance program
Paid Time Off
Paid holidays
Participation in a retirement plan program after meeting eligibility requirements
Company
Husch Blackwell
An industry-focused, full-service litigation and business law firm with locations in 15 U.S. cities and in London.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Banks
Chief Business Development Officer
Jamie Lawless
Chief Executive
Recent News
bloomberglaw.com
2025-10-11
2025-09-23
2025-09-20
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