Microsoft · 1 week ago
Strategic Orchestration Lead
United States
Full-time
Remote
Senior Level
$131K/yr - $252K/yr
6+ years expMicrosoft is a global leader in technology, and they are seeking a Strategic Orchestration Lead to drive governance and coordination between strategic decisions and operational realities within the Customer Service & Support organization. The role focuses on facilitating decision-making, enabling clear operationalization of strategies, and monitoring alignment across the organization to ensure effective implementation of initiatives.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Facilitate Strategic Decision-Making
Enable Clear Interpretation and Operationalization
Monitor Alignment and Surface Deviations
Build the Systems That Make This Work
Success of this role is to drive:
Decision-making processes are well-structured, with clarity on decision rights, appropriate forums, and mechanisms to resolve conflicts
Leadership has clarity on how the organization aligns to strategy, with gaps and tensions surfaced proactively
Strategic decisions translate into coordinated operational change with clear ownership and documented dependencies
Business units experience governance as a source of clarity and guidance, with clear pathways to surface constraints and reach resolution
Cross-functional coordination occurs with shared understanding of priorities and expectations
Operational realities inform strategic direction, with appropriate mechanisms to surface when adaptation is needed
The organization maintains strategic coherence as conditions evolve and new initiatives emerge
Qualification
Required
Master's Degree in Business Administration or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Preferred
Master's Degree in Business Administration or related field AND 8+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 12+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
4+ years experience in Strategy, Management Consulting, and/or Finance
5+ years of experience in customer support operations or large-scale service delivery organizations
Demonstrated experience facilitating executive-level decision-making in complex, matrixed organizations
Systems thinking with the ability to understand how decisions cascade through complex operations and affect teams far from where they originate
Experience designing governance approaches that fit the situation rather than imposing rigid frameworks
Ability to interpret operational data, recognize patterns of alignment or drift, and translate findings into actionable insight for leadership
Strong facilitation skills with the ability to surface tensions, hold competing perspectives, and guide groups toward resolution
Discipline in documentation, follow-through, and driving for accountability
Experience navigating decentralized organizations and building trust across teams with competing priorities
Strong written and verbal communication skills, capable of conveying complex decisions and their implications to diverse audiences
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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