NEOGOV · 1 week ago
TERM LIMITED TEMPORARY (TLT) Utility Assistance Programs Implementation Manager (SA2, Utils L21)
Seattle, WA
Full-time
Hybrid
Senior Level
$56.57/hr - $84.88/hr
5+ years expNEOGOV is a part of the City of Seattle, and they are seeking a TERM LIMITED TEMPORARY Utility Assistance Programs Implementation Manager to lead the implementation of the Utility Assistance Redesign Project for Seattle Public Utilities. This role will focus on improving application processes, strengthening language access, and enhancing customer service delivery for affordability programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Act as key representative of SPU leadership on cross-functional, departmental, and jurisdictional teams, providing technical expertise and authoritative advise on utility affordability and customer service strategies
Directly support affordability, equity, and customer service goals by improving access to utility assistance and strengthening cross-departmental collaboration and community engagement
Provide authoritative recommendations to elected officials and department heads on program development, budget strategies, and long-term policy impacts
Communicate on behalf of department leadership to internal and external audiences regarding significant issues and priorities
Develop and defend policies affecting the City's ability to fund and deliver utility assistance programs and services
Provide leadership and direction to ensure alignment with City objectives and strategic priorities
Qualification
Required
Five (5) years professional experience related to utility or customer service program management
Bachelor's degree in Business Administration, Public Administration or related discipline. (If no degree, an additional two (2) years of relevant experience is required)
Preferred
Understanding of the City of Seattle Utility Assistance Programs or familiarity with operational, policy, or service models used in utility assistance and other public assistance programs
Documented experience implementing community focused, customer-facing, or public service programs
Experience building partnerships with communities, community-based organizations, non-government agencies, and other groups to establish new behaviors, projects, and/or programs
Understanding and experience with equitable and inclusive outreach and program development
Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint, for drafting materials, analyzing data, and delivering presentations
Strong ability to create clear, concise written materials such as briefings, decision memos, presentations, and community-facing content
Excellent time management and priority-setting skills
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Vision
Life
Long-term disability insurance for employees and their dependents
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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