NEOGOV · 1 week ago
Program Specialist, Ombudsman - Department of Citizen Services / Aging & Disabilities
Westminster, MD
Full-time
Onsite
Entry, Mid Level
$25.92/hr - $45.34/hr
2+ years expCarroll County Government is dedicated to serving the community and is seeking a Program Specialist, Ombudsman to advocate for residents of assisted living facilities and nursing homes. The role involves managing complaints, conducting field visits, and ensuring compliance with laws and standards while fostering relationships with community agencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist with complaint/investigation management. Determine appropriate course of action, conducting field visits as required
Assist with education and training for residents, facility staff, and community groups
Establish, organize, and maintain files and electronic records management/file systems
Assist with recruitment and training of volunteer Ombudsman representatives
Develop and maintain effective working relationships with relevant community agencies
Perform frequent visits to local care facilities. With a trauma informed approach, develop rapport with residents and assess quality of care, quality of life, and resident rights
Assist with reports required by management, government or licensing agencies
Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency
Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment
Exhibit integrity, ethics, and fiscal responsibility
Qualification
Required
Associate degree or two years of college in a related field
Two or more years of related experience
A comparable amount of education and experience may be substituted for the minimum requirement
Valid driver's license
Ombudsman certification (or must obtain within 6 months of employment)
Requires criminal background check as condition of employment
Preferred
Microsoft Office Suite (Developing)
Fostering Communication (Developing)
Health and Safety Regulations (Developing)
Information Confidentiality (Intermediate)
Service Excellence
Decision Making
Collaborating with Others
Digital Literacy
Continuous Learning
Emotional Intelligence
Information Management
Planning and Organizing
Safety Focus
Benefits
Generous paid time off
13 Paid Holidays
Flexible schedules and remote options, when applicable
Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
Pension, 401k, and 457 Retirement Accounts
Up to $9,000 in Tuition Assistance per fiscal year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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