Simon Property Group · 1 week ago
Representative, Guest Services
Sunrise, FL
Full-time
Onsite
Entry Level
1+ years expSimon Property Group is a leading retail real estate company, and they are seeking a Representative for Guest Services. This role involves providing high-quality customer service and sales support to guests and retailers at Sawgrass Mills, with responsibilities including managing financial transactions and ensuring compliance with corporate policies.
LeasingReal EstateRetail
Responsibilities
Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
Delivers on all Simon Service initiatives and delivers excellent service to guests
Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations)
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
Maintains confidentiality and follows the code of ethics
Qualification
Required
A high school diploma or equivalent
1-2 years of customer service or sales background
The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
Must be at least 18 years of age
Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
Ability to effectively perform multiple tasks for up to 5 hours at a time
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Company
Simon Property Group
Simon Property Group is a commercial real estate company operating on platforms that include regional malls and community/lifestyle centers.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$8.1B2026-01-06Post Ipo Debt· $800M
2025-08-12Post Ipo Debt· $1.5B
2024-09-23Post Ipo Debt· $1B
Leadership Team
A
Adam J. Reuille
Senior Vice President and Chief Accounting Officer
Andy Hutcherson
Senior Vice President, Innovation & Customer Experience
Recent News
2026-01-14
2026-01-07
Company data provided by crunchbase