PURE Insurance · 4 days ago
Associate Member Advocate- March 2026 Training Program (Scottsdale, AZ)
Scottsdale
Full-time
Hybrid
New Grad, Entry Level
$53K/yr - $53K/yrPURE Insurance is a member-owned property and casualty insurer dedicated to providing exceptional service to financially successful families. The Associate Member Advocate role focuses on delivering outstanding customer service, assisting members during difficult times, and managing claims inquiries and resolutions.
Building MaterialFinancial ServicesInsuranceReal Estate
Responsibilities
The majority of your day will be spent taking phone calls from our members, taking first notice of loss
Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
Qualification
Required
Ability to easily switch between multiple applications to complete a task
Ability to remember details, prioritize competing tasks, and think critically to solve problems
Experience in a restaurant, school, or retail store is preferred
Clear communication skills over the phone and in writing
Integrity and pride in work
Ability to provide exceptional service to members during difficult times
Experience in taking phone calls from members and taking first notice of loss
Ability to deliver exceptional customer service during all interactions with members
Ability to provide proactive member outreach and handle service requests to completion
Focus on empathetic service, active listening, and building trust
Ability to handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
Ability to quickly respond to member and agent inquiries via telephone, email, and mail
Benefits
$100 per month to those who commute into a PURE office three days or more a week.
Company
PURE Insurance
PURE Insurance is a specialist group of companies serving the personal insurance needs of financially successful families.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-03Acquired
Leadership Team
Martin Hartley
Chief Operating Officer
Katie Krum
SVP, Chief Marketing Officer
Recent News
2025-12-03
Duck Creek Technologies
2025-08-05
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