NEOGOV · 2 days ago
Bilingual Interpreter - Economic Support & Independence Division
VA 23219, VA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $71K/yr
2+ years expNEOGOV is a part of the City of Richmond, which is committed to nurturing talent and fostering growth opportunities. The Bilingual Interpreter will utilize strong Spanish language skills to provide customer service to individuals with limited English proficiency and assist with document translation and verbal interpretations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting with information and referral for walk-in customers
Assisting customers with filling out City applications and forms
Conducting focused interpretations (spoken) for various City departments by assisting with in-person appointments or over-the-phone
Responding to and assists with customer requests, inquiries and problems on the telephone and in person
Ensuring unique cultural concerns are addressed for customers with little or no English communication skills
Assisting in the facilitation of the Department of Social Services projects to include community outreach events
Providing written translation of City forms/documents into appropriate language format
Performing data entry of client information
Performing routine office tasks such as answering telephones, preparing correspondence, mail processing and filing and preparing routine daily and weekly reports
Assisting in the facilitation of the Department of Social Services community partnerships and projects
Qualification
Required
Considerable knowledge in cross-cultural adaptation and cultural inclusion principles/theories and practices
Community organizing, advocacy, outreach, and partnership
Familiarity using interpretation equipment
Knowledge of Benefit programs such as SNAP, Medicaid, TANF, including requirements for eligibility determination of benefits
Demonstrated skills in Foreign and English language proficiency (e.g., English and Spanish) to provide accurate and efficient written and oral interpretation and translation services
Partnership and community building
Communication, interpersonal and active listening skills as applied to interactions with coworkers, supervisors, and customers sufficient to exchange and convey information and receive directions
Public speaking
Demonstrated ability to listen to and understand information and ideas presented through spoken words and sentences
Communicate information and ideas via speaking to ensure understanding
Read and understand information and ideas presented in writing
Learn cultural patterns, make sociocultural adaptations, and assimilate new or different cultures
Navigate systems and applications required to perform job duties (e.g. VaCMS, SPIDER, CommonHelp, VDSS Local Agency Intranet)
Associate's degree in business, liberal arts, international studies, human services, social services, or a related field
2 years of experience in interpreting/translation with demonstrated native speaker proficiency for translating
Must have fluency in applicable foreign language and English
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred
Certified Interpreter is preferred
One (1) year of administrative support experience
One (1) year of experience working in a Social Services or Human Services environment
One (1) year of experience using Microsoft Office
Familiarity with Social Services systems: SPiDER, VaCMS, MMIS, and SVES is preferred
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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