NEOGOV · 2 weeks ago
Eligibility Technician 1 (PCN 068281)
Fairbanks, AK
Full-time
Onsite
Entry Level
$25.74/hr - $25.74/hr
1+ years expNEOGOV is part of the State of Alaska's Department of Health, seeking an Eligibility Technician 1 to serve as the first point of contact for clients across Alaska. The role involves assisting the public with application processes to address emergent needs and contributing to the mission of promoting self-sufficiency and providing basic living expenses.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Assist the public in ensuring applications are routed correctly and timely to meet Alaskans' emergent needs
Join a statewide eligibility workflow team in local Public Assistance offices across the state
Qualification
Required
One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work
Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work
Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month)
At the time of the interview, please provide the following: Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application
Current performance evaluation, if available
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application
If you have not obtained a degree, please indicate the number of units completed
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time
Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met
Work experience needed to meet the minimum qualifications must be documented in the application
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level
Ensure your time and any subsequent flex promotion(s) are documented as a separate position
Preferred
Attention to Detail: Is thorough when performing work and conscientious about attending to detail
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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