NEOGOV · 2 days ago
Peer Coach I/II - MIST
Eureka, CA
Full-time
Onsite
Entry, Mid Level
$16.95/hr - $24.03/hr
1+ years expNEOGOV is seeking a Peer Coach I/II for the Department of Health and Human Services. The role involves providing mobile crisis response and support services to individuals experiencing behavioral health crises, as well as mentoring and advocating for clients within the social services system.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide mobile crisis response with a team within the community to individuals who may be having a behavioral health crisis
Offer crisis support services and follow up resources post crisis
As part of a social or health and human services team, provides 1:1 and/or group peer coaching, mentoring, support and assistance to social service clients
Supports individuals to develop client-driven goals for wellness and strategies for achieving those goals, including the active participation in relevant social or health and human services program activities
Provides role modeling and encouragement to clients to take personal responsibility and to self-advocate in actively pursuing their own wellness plans
Participates in reciprocal education with other providers to support integration of peer support and recovery principles within provider teams
Helps link clients to needed resources and develop personal supports for their self-identified wellness plan
Serves as a mentor to promote hope and empowerment
Accompanies clients to meetings and case conferences to support a person receiving services to self-advocate for their self-identified needs, to act as an advocate as needed to help clients communicate their unique and subjective experiences and perceptions and to provide a 'bridge' between providers and individual(s)
Provides an orientation to services for individuals in need of services
Communicates, represents and promotes the person's perspective to other service providers within the social service or health and human services system when there is a barrier to an individual acting on their own behalf
Develops, coordinates and identifies outcomes of workshops, conferences and other coordinated efforts to individuals receiving services
Provides evaluation of peer and non-peer driven activities to improve client services
Participates in and conducts program outreach activities, including providing information about social service or health and human services programs to the general public and targeted audiences/communities
Reviews existing programs and supports the development of new programs and resources for implementation of recovery/resiliency principles, as well as strength-based, client and family driven services
Represents the Department in local and statewide meetings to support networking with other providers and stakeholders
Attends and participates in meetings, workshops and conferences as assigned to support professional development and training
Performs related duties as assigned
Qualification
Required
Cultural awareness of the communities served
The basic strengths, needs and challenges, attitudes, and behaviors of people with mental health/wellness challenges
General types of goals and purposes of cross-system partnerships in public social services programs
How to inspire hope with others
Public and/or private agency, as well as general community resources available for people with social service needs
The concepts of integrated wellness
The principles of resiliency, recovery and peer support
The basic principles and practices of social service or health and human services programs
The basic principles and practices of related system providers (education, juvenile justice, Women Infants and Children, Child Protective Services, domestic violence services)
Understanding the cultural and social factors of those clients being served
The ability to engage with individuals/families receiving services using compassion, empathy and a reciprocal approach
Understanding the ethnic, racial, cultural and social factors of diverse individuals and communities that may affect behavior patterns
Effective communication in socially and culturally respectful ways with clients, professional colleagues, and community members
Exercising sound judgment when evaluating situations, initiating action, and developing alternatives based upon using established procedures and regulations and implementing recovery principles
Following written and oral instructions
Maintaining confidentiality of case files according to HIPAA guidelines
Reporting to work site at the assigned times
Maintaining accurate and systematic records
Effectively establishing and maintaining good relations with a range of social and ethnic groups reflective of those individuals receiving services
Communicating effectively with individuals from diverse socio-economic and cultural backgrounds to ensure access to and client satisfaction with services
Participating as a team player and work with others
Some positions in this classification may require possession of a valid California driver's license
Preferred
Peer Coach I: Work experience with a mental health facility, hospital or related facility or current or previous experience as a client who received social or health and human services
Peer Coach II: In addition to the above, one year of experience at a level equivalent to the County's class of Peer Coach I
Benefits
Health Insurance
Dental: Full premium coverage for employees and all dependents
Vision: Full premium coverage for employees and eligible dependents
Life Insurance
Longevity Pay
Educational Reimbursement
Deferred Compensation
Employee Assistance Program
Bus Pass Program
Supplemental Life Insurance with guaranteed issuance period at time of hire
Flexible Spending Accounts
Public Service Loan Forgiveness
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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