Credit Union Leasing of America (CULA) · 5 days ago
Department Lead - Loss Recovery Collection
Los Angeles, California, United States
Full-time
Onsite
Mid Level
$20.50/hr - $20.50/hrCredit Union Leasing of America (CULA) is a financial institution focused on providing leasing solutions. They are seeking a Department Lead for Loss Recovery Collection to oversee the servicing department, ensuring proper coverage, compliance, and training of staff while resolving escalated issues.
Financial Services
Responsibilities
Monitor live reports and address concerns when identified
Monitor phone calls to ensure proper handling
Coach agents as needed or directed
Step in to lead a team when Supervisor is absent
Document all interactions with agents / Update coaching log
Communicate professionally with internal and external customers
Other duties as assigned
Making sure things get done in a timely manner and send reminders
Qualification
Required
Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Use proper grammar and email etiquette including accurate spelling and correct vocabulary
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and team work awareness
Maintain confidentiality with personnel and management issues
Preferred
Bi-lingual (Spanish) a plus
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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