NEOGOV · 4 days ago
Client Manager/Parole Officer - Youth Service Counselor II - Southern Region
Colorado Springs, CO
Full-time
Onsite
Senior Level
$67K/yr - $87K/yr
6+ years expNEOGOV is part of the State of Colorado's Department of Human Services, focused on providing care and supervision for youth involved in the juvenile justice system. The Client Manager/Parole Officer is responsible for developing and monitoring individualized care plans for delinquent youth, ensuring their safety and security, and facilitating case management and multidisciplinary team collaboration.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Case Plan development and management for caseloads averaging 8-10 youth
Facilitate the Multidisciplinary Team Assessment staffing and identify treatment domains, service needs, treatment goals, safety issues and other needs or concerns
Engage client families and encourage their involvement with clients
Complete releases and collect all identifying documents
Initiate and finalize placement decisions
Complete on-going risk assessments (YASI) throughout the life of the case
Identify and broker services for youth as identified by the multidisciplinary team, utilizing the YASI for decision making
Develop timelines for service delivery
Write the Youth Development Plan
Conduct case conferences with youth, family, providers, and other identified multidisciplinary team members
On-going monitoring of plans including monthly case reviews, multi-disciplinary team meetings and family consultations; revision of plans as necessary
Introduce youth to a trauma responsive safety plan
Introduce youth to the client portfolio and engage the multi-disciplinary team in the portfolio to support on-going transition
Provide reinforcements and sanctions in response to youth behavior
Complete six-month administrative reviews
Use Trauma Informed tools for facilitating monthly meetings
Mediate youth issues with courts, agencies, law enforcement, families, and service providers
Execute emergency placements for youth needing psychological services, housing, family mediation, and safety
Provide emergency notifications and consultations
Compile, copy, and distribute required documents for contract vendors, Community Review Boards (CRB), Parole Board and the Interstate Compact office
Present cases and make recommendations to the CRB, Parole Board and Courts
Compile reports and/or give testimony to the courts as required
Negotiate for services, court dispositions, filing and dropping of charges, placements, and treatment resources
Learn and reference the Colorado Children’s Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and Regional implementing procedures, Parole Standards/rules, and SOMB standards when making decisions related to clients
Update computerized client record systems in various databases
Complete required documentation for LOS (Length of Stay) extensions and reclassifications, and complete YASI (Youth Assessment and Screening Instrument) re-assessments and contact notes as needed
Maintain the official DYS client file
Complete the monthly review form and ensure proper distribution
Close out official case files to closed records
Create and/or update all other documentation related to the youth, as necessary
Understand laws surrounding confidentiality and maintaining secure digital communications. Follow Division policies for electronic communication and requests for information
Be familiar with the Colorado Open Records Act, what is considered public information, and the importance of language, professionalism, and confidentiality in all correspondence
Facilitate pre-parole staffing
Develop release/parole plan, schedule parole hearings, and comply with required reporting and scheduling timeframes
Present cases at parole hearings
Recruit, develop, advise, negotiate, monitor, and supervise contracted parole services
Supervise youth; maintain contact with family, law enforcement, and community agencies
Identify community safety issues and concerns
Make decisions regarding parole violations and complete all necessary documentation and communication with stakeholders
Reference and utilize strategies outlined in the client portfolio
Engage the Multi-Disciplinary Team to support continuing needs of the youth on parole
Engage family/community members who can provide sustainable positive resources to enhance successful community re-entry and sustainability
Attend community meetings relevant to the Division of Youth Services and its clients; Explain DYS policies and procedures to interested parties; Participate on boards, committees, planning groups relevant to Youth Services
Assist the regional office in the development of community services/programs and the identification of duties as resources change
Apprise Regional Office leadership team of changes, needs, etc., in assigned geographic areas
Other duties as assigned
Qualification
Required
Six (6) years of relevant experience in an occupation related to the work assigned to this position
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years
Must be a minimum of 21 years of age, with no felony convictions or history of domestic violence
Possess and maintain a valid U.S. driver's license
Travel within the State of Colorado to meet with community partners and clients who are within the Southern Region Catchment area
Must be available by phone in case of urgent matters and emergencies to answer questions, provide input or complete necessary paperwork
Preferred
Work experience with and knowledge of Southern Region community agencies, judicial system, law enforcement, education system and service providers
Masters degree
Position requires an individual who is self-directing and motivated, who can make decisions with limited supervisory direction
Must have extensive knowledge of Criminal Justice System, Human Services Agencies, and current treatment modalities
Must be flexible and comfortable with change
Must have current Colorado Driver's license with the ability to drive in urban and rural communities
Must be willing to visit clients/families in their residence
Knowledge of computers and data entry
Previous case management experience
Relatable experience as a current or previous State of Colorado employee
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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