OneSource Virtual · 5 hours ago
Bilingual Benefits Specialist
United States
Full-time
Remote
Entry Level
2+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday. The Benefits Specialist is responsible for supporting the Employee Services Team by handling inquiries related to benefits administration and Workday navigation.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers
Properly utilize knowledge base to research and provide responses in an efficient and timely manner
Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
Provide professional and timely service to internal audit requests
Effective communication skills via telephone, email and in-person
Participate in work intake reviews to further automate audit activities and reporting
Timely and efficient communication to leadership of any issues relating to audit
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation
Meets or exceeds all performance standards
Assumes other duties as assigned by Manager
Qualification
Required
HS Diploma required
2 years of related experience and/or training
Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Preferred
Bachelor's degree preferred
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2026-01-07Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2026-01-14
2026-01-12
2026-01-12
Company data provided by crunchbase