Mr. Handyman of Louisville Northeast · 2 days ago
Customer Service & Dispatch Coordinator
Louisville, KY
Full-time
Onsite
Entry, Mid Level
$16/hr - $19/hr
2+ years expMr. Handyman of Louisville Northeast is a locally owned home improvement company dedicated to quality craftsmanship and exceptional customer service. They are seeking a dependable and detail-oriented Customer Service & Dispatch Coordinator to manage customer communication, scheduling, and administrative duties.
Business Consulting and Services
Responsibilities
Answer and route incoming residential and commercial customer calls in a professional, friendly manner
Respond promptly to all residential leads via phone, text, and email
Provide basic information and set customer expectations for handyman repair services
Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
Handle customer concerns and complaints calmly and professionally, escalating when appropriate
Take accurate phone messages and route them to the appropriate team member
Schedule service appointments and efficiently manage technician calendars
Dispatch technicians based on skill set, job type, location, and availability
Maintain constant communication with technicians throughout the day
Keep the daily schedule full by adjusting for cancellations, reschedules, and job overruns
Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness
Document all customer interactions, work orders, estimates, and job notes accurately in the system
Apply check payments to the correct jobs and assist with invoicing and receipts
Assist with daily office operations, reporting, and internal communication
Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount
First 2 months: Focus on residential lead management, booking jobs, and residential estimates
After residential mastery: Begin handling commercial job bookings via phone and Outlook
After 4–6 months: Respond to Google reviews professionally
Assist with light social media posting using technician-provided before/after photos through tools such as Calendly and Soci
Qualification
Required
Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
Strong customer service background with confidence on the phone
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and think logically in a fast-paced office
Comfort reviewing job photos and discussing repair pricing ranges
Strong written and verbal communication skills
Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
Professional, positive, and calm demeanor—especially during customer complaints
Reliable, punctual, self-motivated, and accountable
Team player who thrives in a small-office environment
High school diploma or equivalent (Required)
Dispatching: 2 years (Required)
Handyman trades or similar field: 2+ years (Required)
Customer service: 3 years (Required)
Microsoft Outlook: 2 years (Required)
Day Shift (Required)
Ability to Commute: Middletown, KY 40243 (Required)
Preferred
Google Docs: 2 years (Preferred)
Communication skills: 5 years (Preferred)
English (Preferred)
Benefits
50% reimbursement of individual health/dental insurance after 90 days
Paid Time Off after 90 days
Employee discount
Paid time off
Parental leave
Company
Mr. Handyman of Louisville Northeast
Louisville, Kentucky
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase