Southeastern Grocers · 2 days ago
Online Shopper
US-FL-PLANT CITY
Full-time
Onsite
New Grad, Entry Level
0+ years expSoutheastern Grocers is committed to fostering an inclusive environment and is seeking an Online Shopper. This role assists the department manager in reaching sales and operational goals by accurately selecting, scanning, and staging online orders, ensuring a smooth and timely order selection process while contributing to a positive customer experience.
GroceryNon Profit
Responsibilities
Accurately selects, scan,s and stages online orders using handheld devices, ensuring product quality, freshness, and order completeness. Follows substitution guidelines and freshness standards to ensure a positive customer experience, resolving issues with care and urgency. Creates an environment that enables customers to feel welcome, important and appreciated to ensure they have a quality shopping experience
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines
Supports the achievement of Amazon performance standards by maintaining key operational metrics, including: · INF Rate (Items Not Found): Target ≤ 4% · Substitution Attempt Rate: Target ≥ 95% · Late Slam Rate (Orders not ready on time): Target ≤ 5% · Confirmed vs Requested Rate (CvR): Target ≥ 95% · Available vs Confirmed Rate (AvC): Target ≥ 95% · Item Missing Rate: Target ≤ 1.5% · Item Quality Rate: Target ≤ 0.75% · Pickup Perfect Drop-off Rate (PDOR): Target ≥ 85%
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department
Qualification
Required
GED/High School Diploma
English
0-3 Yrs of Relevant Experience
Familiarity with grocery product categories, freshness standards, and store layout
Comfortable using handheld devices, mobile apps, and barcode scanners
Strong attention to detail and commitment to order accuracy
Ability to work independently in a fast-paced environment
Prioritization and time management skills to meet fulfillment windows
Clear and respectful communication with associates and leadership
Flexibility to adapt to changing order volume and customer needs
Awareness of food safety, sanitation, and operational compliance standards
Preferred
English & Spanish
Company
Southeastern Grocers
Southeastern Grocers is the fifth-largest traditional supermarket chain in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Silver Point Capital, L.P.
2025-10-21Debt Financing· $200M
2024-03-07Acquired
Leadership Team
R
Raymond Rhee
Chief Financial Officer
Recent News
2026-01-14
2025-12-30
Morningstar.com
2025-12-29
Company data provided by crunchbase