NEOGOV · 1 week ago
Professional Standards Manager
San Diego, CA
Full-time
Onsite
Senior Level
$82K/yr - $116K/yr
5+ years expNEOGOV is seeking a Professional Standards Manager within the Transit Security and Passenger Safety Department. This role involves reviewing significant incidents to determine risk factors and ensuring compliance with policies and procedures, while also conducting quality assurance audits.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to critical incidents as necessary for risk and liability assessment
Conducts administrative reviews of critical incidents and coordinates the briefing of these critical incidents with senior management staff
Monitors and/or reviews use of force incidents, at-fault collisions, misconduct cases revealing policy/training issues, any incident likely to lead to complaints, claims, adverse media coverage, policy, procedure, or training review, possible worker’s compensation fraud, or any event or incident as assigned
Maintains functional supervision of all Customer Relationship Management (CRM) complaints and inquiries for damages against the department, which involve department members
Prepares appropriate investigative reports
Conducts annual reviews of the department’s Standard Operating Procedures (SOP) manual
Performs quality assurance reviews and prepares reports articulating their findings and recommendations with regard to the adequacy of internal departmental controls that are used to assist management in accomplishing department objectives and goals
Recommends disciplinary action based on incident review
Performs other duties as assigned
Qualification
Required
Possess a bachelor's degree from an accredited college or university
Possess at least five years of law enforcement or public safety experience
Two years of law enforcement or public safety investigative experience
One year of law enforcement or public safety supervisory experience
Must possess and maintain a valid California driver's license
Knowledge of or ability to learn MTS policies and regulations
Ability to read, understand and apply MTS policies, regulations and union labor contracts
Ability to write letters, memoranda and reports using clear, concise and grammatically correct English
Ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy
Ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel
Ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions
Skill in verifying the accuracy and completeness of forms and reports
Knowledge of Microsoft Word and Excel and the ability to learn and use other software that MTS might have or acquire
Strong organizational skills
Ability to work effectively with other divisions within MTS
Strong problem solving skills
Strong presentation skills
Ability to maintain strict confidentiality
Knowledge of law enforcement investigative procedures
Preferred
Prior experience as an Internal Affairs Investigator
Benefits
Health, dental, and vision for you and your family
Vacation and sick time
Retirement plans
Wellness programs
Employer paid holidays (up to 12 per year)
FREE transit pass for you and your family
On site gym & gym membership reimbursement
Walk, run and/or bike event reimbursement
Employer paid bereavement leave and jury duty
Tuition reimbursement
Public loan forgiveness
Paid company training & development opportunities
& much, much more!
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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