SouthState Bank · 5 hours ago
Head Teller - West Palm Beach, FL
Palm Beach Gardens
Full-time
Onsite
Senior Level
5+ years expSouthState Bank is a growing financial institution with deep community roots and a commitment to customer service. The Head Teller is responsible for overseeing teller operations, ensuring compliance with banking regulations, and providing exemplary customer service while leading and training staff.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards
Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position
Presents a neat and professional personal appearance, in accordance with bank policy
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act
Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options
Processes transactions for savings, checking, and loan accounts
Maintains a neat and orderly work area
May assist in guiding and training new tellers
May allow customers access to safe deposit boxes
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
Sells certified checks within assigned limits
Balances transactions daily
May service/balance ATM
May utilize the branch capture system
Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed
Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members
May supervise designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination
May resolve routine personnel problems
Additional Responsibilities will include Branch Operational Responsibilities including vault and cash management duties as well as potentially supervising a staff of tellers
Qualification
Required
Minimum of 5 years' experience or demonstrated expertise and quality performance in all levels of the Teller job function as well as demonstrated leadership skills
Education: High School diploma or equivalent
Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred
Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English
Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers
Preferred
Previous banking experience preferred
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
Company data provided by crunchbase