NEOGOV · 1 week ago
Veterans Benefit Specialist
WI 53948, WI
Full-time
Onsite
Entry Level
$23.16/hr - $23.16/hr
2+ years expNEOGOV is seeking a Veterans Benefit Specialist to assist the Veterans Service Officer with the operations of the Veterans Service Office. This role involves providing information and advocacy to veterans and their families regarding benefit programs, as well as performing various administrative duties.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff
Interprets benefit eligibility requirements for available Veterans’ benefits
Counsels Veterans, performs research and background checks to determine benefit eligibility
Interviews, counsels, and provides information for returning service members, recently separated Veterans, and all other eras of Veterans regarding their eligibility for benefits and other supportive services; retrieves service-related documents
Interviews, assesses, and counsels regarding loan programs; secures, prepares and coordinates documentation to fulfill federal and state requirements for loan programs
Initializes VA claims and benefits application process on behalf of Veterans ensuring deadlines are met and supporting documentation and verifications are provided
Researches and gathers supporting evidence for various claims on behalf of claimants as requested
Provides representation for clients regarding benefit reductions, denials and appeals. Advocates for clients for a successful outcome for claim
Interviews Veterans’ family members to determine eligibility for death/burial benefits/services; assists in applications for widow(er) pension, life insurance, and death and/or burial benefits
Identifies concerns, problems, and system level issues of Veterans and disabled Veterans; presents information to appropriate service entities
Provides public education and/or training on issues affecting the rights, benefits, or entitlements of Veterans and Veterans with disabilities
Complies with federal and state reporting requirements, maintains detailed records and generates reports
Participates in outreach efforts to promote Veteran benefits including placement of informational materials for the media, organizations, and Veterans. Assists in preparation community information
Assists in the preparation of state grant applications for development of the department’s annual budget
Educates staff on benefit programs available, necessary procedures and eligibility criteria. Trains and reviews related staff work
Arranges for transportation to the VA Medical Center for Veterans
Manages Juneau County Veterans Service Office Grave Flag and Marker Program, veterans’ burials and cemetery records
Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes
Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports
Addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff
Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies
Other duties as assigned
Qualification
Required
Associate's Degree from an accredited college in Human Services or related discipline with two (2) years of work experience in human service or benefit related programs/services; or an equivalent combination of education, skills, knowledge and abilities may be considered for the job
The following must be obtained within one (1) year of hire: Veterans Administration accreditation from the National Association of County Veterans Service Officers or Wisconsin Department of Veterans Affairs; Complete and Pass Training, Responsibility, Involvement and Preparation (TRIP) and VA Talent Management Training (TMS) requirements; Obtain a Personal Identity Verification (PIV) card from the Veteran's Administration
Must successfully pass criminal background check
Ability to develop and disseminate information to the public concerning the Veteran's Service office, its activities, and the services and programs available to Veterans
Knowledge of the laws relating to the benefits available to veterans under a wide variety of federal, state and local Veteran's benefit programs
Ability to read, analyze, research and interpret complex provisions and laws for individual case use
Skill to counsel and assist veterans and their families regarding benefits and services
Ability to read and accurately interpret statutory language regarding administrative details of the legal process
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software
Knowledge of county, state and federal programs pertaining to regulations and mandates under which the department functions
Ability to maintain accurate records of assigned activities
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations
Skill in time management; prioritizing duties to accomplish a high volume of quality work product requiring minimal supervision
Ability to define problems, exercise sound judgment, and address a variety of situations successfully
Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook
Ability to work the allocated hours of the position and respond after hours if needed
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account (FSA)
AFLAC
Life Insurance through ETF
Voluntary Short Term Disability Coverage through AFLAC
Long Term Disability
Wisconsin Retirement System through ETF
Deferred Compensation
Employee Assistance Program (EAP)
Well Wisconsin Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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