AAA Northeast · 6 days ago
Accounts Manager, Automotive Services
North Andover, MA
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $73K/yr
6+ years expAAA Northeast is a trusted brand in America with a proud tradition of service, innovation, and safety. The Accounts Manager, Automotive Services role involves developing and maintaining relationships with automotive contractors while driving the adoption of AAA programs within the assigned area.
Consumer Services
Responsibilities
Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners
Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs)
Develop action plans to ensure minimum facility requirements and AAA standards are met
Analyze territory performance and seasonal resource requirements to ensure service levels are met
Manage new contractor process, including recruitment, screening, selection, and onboarding
Provide contractor consulting services regarding operational efficiency, financial performance, and viability
Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers)
Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events
Research industry best practices and technologies and share with peers and contractors
Other duties as assigned
Qualification
Required
High School Diploma or GED Required
Valid driver's license required
Automotive industry, logistics, and/or franchise business management experience
Account management experience
Sales background
Customer service experience
Performance management experience
Use of financial & performance metrics experience
Preferred
Bachelor's Degree in Business concentration preferred
6-8 years of additional relevant experience
Benefits
Medical
Dental
Vision
Wellness
Financial (6% 401k match)
A wide array of other employee and membership benefits
Company
AAA Northeast
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy K. Cave - CPA
Chief Financial Officer
Alexis Grey
Marketing Coordinator, Partnership & Promotions
Recent News
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