Prologue · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$0/yr - $125K/yr
4+ years expPrologue is partnering with an early-stage EdTech startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking for a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts, ensuring high retention and satisfaction while acting as a trusted advisor to higher education clients.
Staffing & Recruiting
Hiring Manager
Matt Moss
Responsibilities
Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction
Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation
Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value
Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey
Qualification
Required
4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaS
Must be okay with working PST hours/timezone
Proven track record of driving renewals and expansion with Enterprise-level accounts
Strong relationship-building skills with the ability to engage executive stakeholders
Preferred
Experience working in a fast-paced, early-stage startup environment is a plus
Benefits
Remote-friendly work environment with flexible scheduling.
Comprehensive health, dental, and vision insurance.
Career growth opportunities in a rapidly scaling company serving the nonprofit sector.
Company
Prologue
Every step of the growth process has a story to be told.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase