Morton Community Bank · 2 weeks ago
Corporate Fraud Prevention Specialist
Morton, Illinois, United States
Full-time
Onsite
Entry, Mid Level
$22.69/hr - $28.75/hr
5+ years expMorton Community Bank is a well-established financial institution with a strong commitment to customer service and employee ownership. They are seeking a Corporate Fraud Prevention Specialist responsible for investigating fraudulent activities, utilizing fraud monitoring systems, and conducting thorough research to mitigate fraud risks.
Banking
Responsibilities
Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files, using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voice mails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as; levies, citations, garnishments, summons, subpoenas, etc
Processing of the research, customer notification, and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable
Qualification
Required
High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Knowledge of customer service principles
Relevant computer skills
Fluent in MCB Deposit products
Fluent use of MCB Essentials
Fluent use of Continuity Control
Fluent in use of Centrix DTS and Fiserv Client Central
Fluent in all types of transactions channels: ACH, Online Banking, Mobile Banking/Deposit, Checks, Bill Pay, Debit Card, Person to Person (P2P)
Adhere to MCB's customer identification procedures when communicating with customers over phone or email
All regulatory as required
Becoming a Customer Service Expert
Becoming a Professional Banker
Communication is Everything
The Accountability Experience
Engaging Our Customers
Excel
How to Make Yourself Indispensable
Legal Foundations in Banking
Principles of Banking
Preferred
Bachelor's degree in related field
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing
Benefits
Medical
Dental
Vision
Short-Term Disability
HSA
FSA
401k
Life and AD&D Insurances
Long-Term Disability
Vacation Days
Personal Days
Paid Holidays
Company
Morton Community Bank
Morton Community Bank and its Hometown Community Banks family offer small-town charm and big-city resources! Headquartered in Morton, Illinois since 1960 our Bank has now grown to over $5 billion in assets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Garnett
Chief Financial Officer & Chief Risk Officer
Tim Dwyer
Senior Vice President/Chief Retail Lending Officer
Company data provided by crunchbase