NEOGOV · 1 week ago
Program Support Associate II - Behavioral Health
New Richmond, WI
Full-time
Onsite
Entry Level
$22.96/hr - $25.98/hr
2+ years expNEOGOV is a company focused on providing public sector solutions, and they are seeking a Program Support Associate II for their Behavioral Health Division. This role involves providing administrative and program support specifically for the Intoxicated Driver Program, along with various operational functions within Health and Human Services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide administrative support to the IDP Program, Behavioral Health Division, and other HHS areas
Interpret and process court orders; prepare, mail, and track correspondence including assessment letters, out-of-state referrals, releases, and financial obligation letters
Review client legal histories and input assessments into the Wisconsin Assessment Programs (WASP); verify upload accuracy and export records to the DOT
Maintain IDP database and paper/electronic records, track client progress and treatment status
Request and process medical records; prepare and submit Driver Safety Plan amendments and compliance reports
Coordinate with the Wisconsin DOT to resolve record discrepancies and verify ticket histories
Collaborate with St. Croix County Circuit and Municipal Courts to request court documents and clarify case details
Communicate with counselors regarding client progress, treatment plans, and related issues
Prepare final reports, extensions, and non-compliance status updates
Support audits by maintaining provider credentials, licenses, liability insurance, and Controlled Substance Registration Certificates
Greet and assist visitors and callers; provide program information, direct inquiries, and schedule appointments
Perform general clerical duties including data entry, document preparation, copying, faxing, and email/UPS mail handling
Prepare materials for public resources and ensure confidentiality and secure handling of sensitive information
Schedule stakeholder meetings and take notes as requested
Process invoices, requisitions, and vouchers; manage office inventory and supply ordering, and assist with office equipment troubleshooting
Will provide administrative support across other HHS supervision areas as needed
Adhere to timelines and documentation standards
Other duties as assigned
Qualification
Required
Associate's degree in human services, business, administration or related field and two (2) year's administrative work experience; OR High School Diploma/equivalent and four (4) years related work experience
Must successfully pass criminal and caregiver background check
Understanding of the structure, functions, policies, procedures, and operations of County government, including departmental operations, as well as the broader context of local, state, and federal government agencies, particularly within Wisconsin
Technical proficiency in the use of standard office software applications, databases, and technology tools relevant to the position (e.g., Microsoft Office, Outlook, SharePoint, etc.), as well as general knowledge of modern office practices, procedures, and equipment
Strong organizational and time management skills, including the ability to manage multiple priorities, and adjust to changing demands, and meet critical deadlines in a fast-paced environment while maintaining a high degree of accuracy and attention to detail
Ability to type accurately and demonstrate proficiency in word processing, data entry, and the preparation, review, and processing of documentation
Ability to apply ethical judgment and maintain confidentiality and discretion when handling sensitive or protected information, in compliance with open records law and other applicable state and federal statutes and regulations
Ability to interact professionally, respectfully, and tactfully with coworkers, other departments, external agencies, and the public, and work effectively as part of a team
Ability to prepare clear, concise, and accurate written communications, reports, and correspondence; maintain detailed records; and analyze written or computerized data to generate organizational or functional reports
Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors
Ability to read, interpret, and apply information from complex documents such as laws, regulations, policies, procedures, and reports
Ability to engage with the public, handle inquiries, resolve conflicts, and build positive relationships with a diverse population
Ability to perform basic mathematical calculations accurately
Ability to review, calculate, and verify numerical information such as fees, financial obligations, invoice amounts, record totals, and time-based tracking related to compliance, documentation and audit processes
Ability to identify and define problems, collect data, establish facts, and draw valid conclusions
Ability to make decisions that are sound, well-informed, and timely, even in stressful situations
Ability to analyze situations, consider various perspectives, anticipate potential issues, and make recommendations or decisions based on logical reasoning
Ability to interpret complex information, recognize patterns, and understand the implications of actions or decisions
Ability to think conceptually and understand the relationships between ideas that are not immediately obvious
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, using hands to handle, feel, and perform fine motor skills and repetitive motions, and occasionally requires walking, stooping, kneeling, or crouching; and reaching with hands and arms overhead or below the waist
Sufficient vision to perform tasks such as reading documents, operating vehicles, or working with detailed data
Vocal communication required to express or exchange ideas verbally
Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone
Work is generally in a moderately noisy location (e.g. business office, light traffic)
Work is primarily in an office setting
Ability to work the allocated hours of the position
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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