Allied Universal · 2 weeks ago
Security Operation Center (SOC) Dispatcher
US-CA-Thousand Oaks
Full-time
Onsite
New Grad, Entry Level
$26/hr - $26/hrAllied Universal is North America’s leading security and facility services company, and they are seeking a vigilant and tech-savvy SOC Dispatcher to join their security team. The role involves monitoring surveillance feeds, managing emergency communications, and triaging critical information in real-time to ensure safety and security.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Surveillance & Monitoring: Actively monitor multiple CCTV camera feeds and integrated alarm systems to detect unauthorized access, safety hazards, or suspicious activity
Emergency Dispatch & Triage: Act as the primary point of contact for all incoming emergency and non-emergency calls. Rapidly assess situations, prioritize responses (triage), and dispatch security, fire, or medical personnel
Multitasking & Incident Coordination: Simultaneously manage radio traffic, answer multi-line phone systems, and monitor digital alarms without compromising accuracy or response time
Detailed Documentation: Maintain precise, real-time digital logs and incident reports. Ensure all events are documented with high grammatical accuracy and detail
Systems Operation: Navigate and operate various security software suites, including access control, visitor management, and Video Management Systems (VMS)
Qualification
Required
Must be able to stand and or walk up to sixteen (16) hours consistently
Education/Experience: High School Diploma or equivalent required (Associate's degree preferred). Previous experience in security, dispatch, or emergency services is a significant plus
Must pass a 5-panel drug testing including but not limited to testing for THC, PCP, cocaine, amphetamines and opiates
Must be well poised, converse in written and spoken English and have the ability to communicate
Computer Literacy: Advanced proficiency in Windows-based applications. Must be comfortable navigating multiple software programs and toggling between several monitors simultaneously
Typing Proficiency: Minimum typing speed of 45+ WPM with high accuracy
Strong Communication: Excellent verbal and written English skills. Must be able to relay complex information clearly over the radio and phone, especially during high-stress incidents
High-Level Multitasking: Proven ability to process auditory information (radio/phone) while performing visual tasks (monitoring cameras) and manual tasks (typing/data entry)
Critical Thinking: Ability to make quick, sound decisions under pressure with minimal supervision
Must maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
May be required to work overtime without advance notice
Ability to remain seated and alert at a monitoring station for extended periods
Resilience to 'alarm fatigue' and the ability to maintain focus during low-activity periods
Comfort working in a 'command center' environment with moderate noise from radios and phones
Preferred
Associate's degree preferred
Previous experience in security, dispatch, or emergency services is a significant plus
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
Founded in 1957
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase