The Aragon Company · 4 days ago
Pay Per Call Operations & Account Management Support Coordinator
United States
Full-time
Remote
New Grad, Entry LevelThe Aragon Company is a performance marketing agency focused on customer acquisition across various sectors. The Pay Per Call Operations & Account Management Support Coordinator is responsible for ensuring efficient call routing, performance analysis, and operational support across pay-per-call campaigns while collaborating with Account and Affiliate Managers to drive revenue and profitability.
Marketing & Advertising
Responsibilities
Set up, optimize, and maintain Ringba call routing plans within 2 hours at 90% accuracy
Audit and organize Ringba call flows; remove outdated flows to maintain system cleanliness
Monitor call flow performance, routing errors, and publisher-to-buyer path inefficiencies
Build and maintain internal and external performance reports
Analyze RPC, CVR, connectivity, QA results (onscript), and buyer/publisher relationships
Diagnose daily volume shifts, identify root causes, and provide actionable insights
Support AMs with campaign monitoring, pacing, profitability checks, and troubleshooting
Assist in client onboarding, account setup, ad ops requests, and tracking validation
Participate in client or affiliate discussions to present analytical findings when needed
Create optimization plans based on reporting insights and work with leadership for approval
Implement routing adjustments and monitor performance impact
Collaborate on RTB and static campaign strategies for profit and revenue growth
Manage prepay client balances and notify Account Managers when funds are low
Track routing changes, publisher modifications, and campaign adjustments
Document action plans, outcomes, and performance improvements
Qualification
Required
Must have Ringba experience: routing plans, call flows, reporting, IVR monitoring, troubleshooting. This is non negotiable for this role!
Everflow: offer setup, tracking verification, reporting, postbacks, sub-source analysis
Excel: XLOOKUP, VLOOKUP, INDEX/MATCH, IF/IFS, SUMIFS, COUNTIFS, text cleaning, date functions, error handling
Excel Tools: Pivot Tables, Power Query, Power Pivot/DAX, conditional formatting, dashboards
Performance Marketing Metrics: RPC, CVR, CPA, AHT, ROAS, margin, buyer caps
Critical Thinking: evaluate multi‑source data to identify issues and opportunities
Strategic Foresight: anticipate volume changes, routing failures, and scaling opportunities
Technical Aptitude: rapid learner across systems, tools, and analytical environments
Operational Execution: organized, detail-oriented, and able to manage multiple workflows
Cross-Team Collaboration: work closely with Account Managers, Affiliate Managers, and ad operations
Company
The Aragon Company
The Aragon Company is a vertically-integrated performance marketing ecosystem with independent businesses that deliver even greater value when used together.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lauren Wauzzinski
Director of Strategic Partnerships
Company data provided by crunchbase