Talon.One · 9 hours ago
Customer Success Regional Lead, AMER
United States
Full-time
Remote
Senior Level
5+ years expTalon.One is a powerful incentives engine that empowers companies to build personalized promotions and loyalty programs. They are seeking a Customer Success Regional Lead, AMER to oversee customer success across the Americas, focusing on retention and growth while leading a team of Customer Success Managers.
Business DevelopmentEnterprise SoftwareInformation TechnologyLoyalty ProgramsMarketingSaaSSoftware
Responsibilities
Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
Define and execute a regional strategy aligned with global goals, while identifying specific trends, risks, and opportunities unique to the North and Latin American markets
Partner with Account Management to drive renewal and expansion strategies, ensuring accurate forecasting and measurable business value for every client
Work with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback that influences our roadmap
Improve CS processes, playbooks, and tooling to support regional scale while ensuring a consistent, high-quality customer experience
Track and report on adoption, health scores, and outcomes to proactively mitigate churn and capitalize on growth opportunities
Maintain a hands-on approach with key enterprise accounts, helping them translate complex marketing objectives into successful outcomes using our API-first platform and acting as key escalation support for team members and clients
Qualification
Required
2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
A strong background in the Mar-tech space and experience working with enterprise customers on complex, technical products
Proven ownership of renewals, expansions, and a data-driven approach to forecasting and decision-making
Deep familiarity with AMER market dynamics across both North and Latin America
Excellent and trusted leadership and stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences
High emotional intelligence, empathy, and positivity, strong relationship builder who fosters a creative, collaborative and positive work environment
Experience improving processes and playbooks in a fast-growing, international company
The ability to thrive in a senior, hands-on role while operating within change and ambiguity
Benefits
$1,200 annual learning budget and full LinkedIn Learning access
Manage your time off with our unlimited PTO policy and flexible working hours
$350 home office setup budget, a $50 monthly home office allowance
Freedom to work from abroad for up to 90 days worldwide!
WeWork On-Demand access for flexible workspace solutions
Mental health support with nilo.health
Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage
Company
Talon.One
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$134.4MKey Investors
Berlin Ventures
2025-07-01Series Unknown· $134.4M
2024-10-31Series D
2021-06-15Series C
Leadership Team
Christoph Gerber
Founder and CEO
Sebastian Haas
Founder and COO
Recent News
2025-12-03
Crowdfund Insider
2025-08-31
Company data provided by crunchbase