LHH · 19 hours ago
Collections and Repossession Specialist
Itasca, IL
Full-time
Onsite
Mid Level
3+ years expLHH is looking for a Collections and Repossession Specialist for a client in Itasca, IL. The role involves managing collection-exhausted delinquency accounts, preparing repossession files, and coordinating with repossession agents to resolve accounts efficiently.
Human Resources
Hiring Manager
Jenny Ade
Responsibilities
Maintain sole responsibility for accounts from repo assignment through resolution
Maximize recoveries through customer contact, skip tracing, and agency coordination
Prepare and present account status reports to management upon request
Issue door knockers and field assignments prior to repo assignment
Assign and reassign accounts to repossession agencies based on recovery probability
Coordinate with Collections, Asset Management, and Legal to resolve accounts efficiently
Maintain complete documentation for transfer to Asset Management for remarketing
Accurately document all customer and third-party interactions
Recommend charge-offs, payment extensions, rewrites, or reschedules when appropriate
Resolve and process all repossession-related invoices in a timely manner
Qualification
Required
Motivated, experienced collections professional with strong skip tracing skills
Responsible for managing collection-exhausted delinquency accounts through resolution
Prepares repossession files and coordinates with repossession agents and Accounts Payable
Owns all repossession-assigned accounts from start to resolution
Positive, focused, detail-oriented, and a strong team player
Comfortable multitasking, negotiating, and managing time-sensitive priorities
Establishes and maintains internal controls related to assigned functional responsibilities
Maintain sole responsibility for accounts from repo assignment through resolution
Maximize recoveries through customer contact, skip tracing, and agency coordination
Prepare and present account status reports to management upon request
Issue door knockers and field assignments prior to repo assignment
Assign and reassign accounts to repossession agencies based on recovery probability
Coordinate with Collections, Asset Management, and Legal to resolve accounts efficiently
Maintain complete documentation for transfer to Asset Management for remarketing
Accurately document all customer and third-party interactions
Recommend charge-offs, payment extensions, rewrites, or reschedules when appropriate
Resolve and process all repossession-related invoices in a timely manner
Effective management of delinquent and troubled accounts
Strong working relationships with repossession partners
Operates independently within established company policies
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Ability to prioritize and manage multiple responsibilities
Comfortable in a fast-paced, team-oriented environment
3+ years of collections experience (commercial preferred)
Ability to operate office equipment with hand-eye coordination
Light lifting of files and office supplies
Ability to communicate clearly by phone and in person
Ability to move between office locations as needed
Preferred
Working knowledge of MS Excel and MS Word
Bilingual in English and Spanish
1–2 years of credit experience
College degree
Benefits
Personal Time Off (PTO) is offered on an accrual basis, 12 Paid Holidays, PTO and holiday hours are prorated based on hire date within the calendar year.
Paid Sick Leave
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan.
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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