NEOGOV · 6 days ago
Manager Outreach and Constituent Services
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$119K/yr - $140K/yr
5+ years expThe City of Minneapolis is seeking a Manager of Outreach and Constituent Services to lead the development and execution of a strategic marketing and communications plan that enhances public awareness and access to the City Council's work. This role focuses on fostering community engagement through inclusive communications and media relations while collaborating closely with elected officials and city departments.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Partners with Council Members, Legislative Department leadership, and City departments to design and implement a strategic plan that integrates marketing, outreach, communications, and constituent services in alignment with City Council goals and priorities
Leads the Outreach & Constituent Services Division, including recruitment, supervision, performance evaluation, and project assignment. Serves as a member of the Legislative Department management team
Advises Council Members and City officials on outreach and public relations strategies related to City policies, priorities, and programs. Oversees communications for citywide events from concept through production, including content creation, graphic design, and digital/print materials
Represents the City Council in integrated public information efforts during emergencies and disasters. Serves as a designated spokesperson and liaison to the City’s Joint Information Center and prepares elected officials to communicate sensitive matters to diverse audiences
Manages media relations, including interviews, press conferences, and briefings. Oversees official social media platforms, develops or approves content, and ensures compliance with media policies. Provides media training and maintains strong media relationships
Responds to media inquiries on behalf of Council Members and the Legislative Department, including sensitive or controversial topics. Coordinates with the City Attorney’s Office and City Communications as needed
Builds relationships with community and ethnic media, pitches stories, and ensures timely, accurate responses to inquiries. Manages communications for both Legislative Department and partner initiatives, including during off-hours when necessary
Researches, writes, and edits speeches, statements, articles, and editorials for Council Members and the Legislative Department, often accompanied by multimedia content
Develops and implements civic education and literacy programs to inform and engage residents about City government, with a focus on the City Council’s roles and responsibilities
Monitors and evaluates outreach and engagement efforts using tools like surveys and analytics. Incorporates community feedback to refine strategies and improve impact
Oversees constituent services programming and supports ward offices by developing guides, templates, scripts, and training. Promotes a collaborative and positive working relationship between ward offices and the Outreach & Constituent Services Division
Qualification
Required
Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Political Science, Public Administration or equivalent
Five years of directly related work experience, including two years of supervisory/management experience
An equivalent combination of education and highly related experience in a similar environment may be considered
You must attach a resume and cover letter to your application and complete the supplemental questions. Without a resume and cover letter, the application may be deemed as incomplete and will not be considered further
Benefits
Health insurance
Dental insurance
Life insurance
Paid time off
Paid parental leave
Retirement
Pension
Deferred compensation
Metropass
Parking or Van Pool
Learning and development
Other perks
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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