Corebridge Financial · 1 week ago
Major Incident Management Lead
30 Hudson Street, Jersey City, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$166K/yr - $187K/yr
10+ years expCorebridge Financial is a company that partners with financial professionals to enhance financial lives. As the Major Incident Management Lead, you will manage and guide Incident Managers in executing the Major Incident Management function and facilitate major incidents through resolution in collaboration with IT and Business leadership.
Financial ServicesInsuranceLife Insurance
Responsibilities
Provide daily guidance and support to Incident Managers
Facilitate and manage major incidents
Communicate major incidents to Senior IT and Business leaders
Collaborate with Application, Infrastructure, and Business teams to drive the identification and implementation of fixes and work arounds to restore service in production
Identify and manage improvements and enhancements to team and operational function, and Incident Management process
Manage the operationalization of improvements and enhancements
Review and validate ongoing execution of the Incident Management Process adheres to the Incident Management IT Controls
Engage with Technology Risk Control to provide evidence of control quality, attestation of control effectiveness, and to report control breaks and mitigation plans
Execute review and validation of monthly and quarterly KRI and KPI metrics; contribute to developing key messages for Quarterly Business and Operations Reviews
Earn trust and relationships with Business and IT teams, enabling collaboration for short- and long-term execution and continuous improvement
Engage IT and Business stakeholders in continuous feedback on the service’s value – leveraging the feedback for continuous improvement
Collaborate with Problem Management and Change Management on efficiencies and data integrity within the dependencies between Incident, Problem, and Change Management
Present goals and improvements for Incident Management, and integrated processes and systems, for forward-looking goals and priorities
Qualification
Required
BA/BS or equivalent years of experience
10+ years' experience as an Incident Manager, Major Incident Management Lead or Service Delivery Lead
10+ years' of ITSM experience
Great attention to detail
Working experience with managing or collaborating with globally dispersed and diverse teams
Working experience with managing and driving execution with managed service providers
Extensive experience and skill strength in the following: IT Service Management (Incident, Problem, Change)
Problem solving across a complex technical and business systems environment
Communication, with the ability to communicate effectively across technical and business teams
Facilitating and managing major incidents – across Applications and Infrastructure with internal teams and external service providers and SaaS providers
Situation management and conflict management
Planning and executing delivery of improvements
Planning and executing operationalization
Proactive Continuous Improvement, from analysis through implementation
Building high performance teams including associates and external service providers
Customer service management, expectation management and service level compliance
Tools experience across ServiceNow or similar ITSM system
Experience and skill strength in the following: Defining proactive and preventative strategies and tactical plans for limiting incident occurrence
Facilitating and driving risk management in incidents
Managing multiple and changing priorities consistently
Understanding the System Development Lifecycle and Agile Software Development across development, maintenance, change, and release
IT Controls Management – mapping process activities to IT Controls
Benefits
Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Company
Corebridge Financial
Corebridge Financial is a providers of retirement solutions and insurance products. It is a sub-organization of AIG.
5001-10000 employees
H1B Sponsorship
Corebridge Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Nippon Life Insurance Company of Japan
2025-11-04Post Ipo Secondary· $1B
2025-08-06Post Ipo Secondary· $1B
2024-11-07Post Ipo Secondary· $936M
Leadership Team
Alan Colberg
Lead Independent Director and Chair Nominating and Corporate Governance Committee
Ryan Vickerman
Digital Creative Director
Recent News
2026-01-07
2025-12-02
Company data provided by crunchbase