NEOGOV · 1 week ago
DSHS FTAA Revenue Agent 3
Thurston County – Olympia, WA
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $81K/yr
2+ years expNEOGOV is looking for a skilled and motivated Revenue Agent 3 to join the Department of Social and Health Services (DSHS) in Olympia, WA. This role involves leading recovery staff in multiple Estate Recovery programs, providing technical guidance, and mentoring staff to resolve complex collection issues.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Primary trainer: provides detailed training plans for new Revenue Agents and includes any retraining needed for existing Revenue Agents
Provides technical guidance in investigation techniques and the use of appropriate legal remedies
Perform monthly quality audits, to address any training issues to ensure daily work is meeting compliance standards. Provide monthly audit meetings with staff and supervisor
Work personal caseload
Perform functions of lower-level staff in their absence to maintain standards and monitor those cases for developing trends and issues of legal nature, procedural processes and caseload work, to include Special Needs Trust and Annuities
Approve 2nd level negotiations, settlements of claims and waiver/write-off of collections in accordance with delegated Administrative Signature Authority
Suggest, plan and develop new strategies needed to accomplish required recovery action
Propose policies/procedures to enhance recovery and develop/provide written instructions for staff and the Estate Recovery Manual for ERB Web processes
Keep manual, instructions, Standard Operating Procedures (SOP’s) and desk aids up to date
Acts as a liaison with accounting and cash units resolving accounting/posting associated issues
Provide training and technical assistance on the use of the Estate Recovery system to stakeholders
Responds to Public Disclosure Request and Constituent Complaints within 2 hours of notice
First line of response for complaint calls
Monitor phone system to ensure phone coverage, communicating to staff and keeping supervisor updated
Qualification
Required
Ability to quickly learn and apply complex concepts in a dynamic environment
Adaptability and flexibility in response to shifting priorities and business needs
Creative thinking and a proactive, solution-focused mindset
Strong attention to detail with critical thinking and problem-solving skills
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
Openness to feedback and a willingness to learn and grow professionally
Two years of experience as a Revenue Agent 2
A Bachelor's degree studying business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or other related field
An equivalent amount of combined professional experience and education
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase