Advance Auto Parts · 1 week ago
Contact Center Agent – Digital Support (Chat, Email, SMS)
United States
Full-time
Remote
Entry Level
$13.50/hr - $17/hr
2+ years expAdvance Auto Parts is a leading automotive aftermarket retailer, and they are seeking a Digital Support Agent to provide customer assistance through non-voice channels. The role focuses on responding to customer inquiries via chat, email, and SMS while ensuring clarity and professionalism in communication.
AutomotiveRetail
Responsibilities
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy
Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns
Manage multiple conversations simultaneously while maintaining quality and accuracy
Document all interactions in the case management system and follow up on outstanding issues
Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction
Notify business partners of website errors and collaborate on issue resolution
Leverage AI tools and real-time assist features to enhance service delivery
Qualification
Required
Excellent written communication skills with attention to tone and grammar
Ability to multitask across multiple digital channels effectively
Strong problem-solving skills and detail orientation
Typing speed of at least 30 WPM for rapid response handling
Comfort with technology and ability to learn new systems quickly
High school diploma or General Education Degree (GED); and
Minimum of 2 years related experience and/or training or equivalent combination of education and experience
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role
Preferred
Prior experience in chat/email support preferred
Call Center or Customer Service experience preferred but not required
French/English or Spanish/English desired but not required
Automotive Knowledge desired but not required
ASE preferred
Benefits
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Company
Advance Auto Parts
Advance Auto Parts is the largest automotive aftermarket parts provider in North America, serves both the professional installer.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95B2025-07-28Post Ipo Debt· $1.95B
2001-11-29IPO
Leadership Team
Shane O'Kelly
President and Chief Executive Officer
Ryan Grimsland
Executive Vice President & Chief Financial Officer
Recent News
2026-01-24
The Motley Fool
2026-01-19
2026-01-16
Company data provided by crunchbase