Tommy Bahama · 4 hours ago
Senior Technical Support Analyst
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$26/hr - $40/hr
3+ years expTommy Bahama is a company that focuses on providing a unique lifestyle experience, and they are seeking a Senior Technical Support Analyst to join their IT Service Desk Team. The role involves providing end-user software, hardware, and network support, as well as troubleshooting and resolving technical issues while collaborating with various IT departments.
ApparelE-CommerceFashionLifestyle
Responsibilities
Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices
Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors
Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs
Independently design software distribution solutions using available toolset and technical expertise
Research, evaluate, and test hardware/software products and systems solutions. Install, configure and test hardware and software, prepare reports and proposals for service
Provide patch management for the distributed environment
Provide back-up support as needed for Systems Administrators
Configure and maintain Smartphones
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control
Collaborate with other IT departments to ensure best practices and standards are being followed and platform technology is being leveraged
Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings
Qualification
Required
HS diploma required
CompTIA A+ certification or comparable experience required
Minimum of 3 years of working experience with computer hardware and software
Experience working with a Microsoft-networked computer environment
Strong hardware/software/networking trouble shooting skills
Strong Windows AD management skills
Ability to respond to technical issues in a timely fashion with an emphasis on customer service
Ability to manage and prioritize multiple tasks under pressure
Excellent verbal communication skills
Excellent phone and e-mail etiquette and customer service skills
Ability to occasionally lift and/or move up to approximately 50lbs
Able to occasionally bend/stoop and or kneel as required
Able to travel approximately 3% of the time
Preferred
CompTIA Network+/CompTIA Server+ or comparable experience desired
Experience working with Apple products a plus
Benefits
Health, Dental, Vision, 401K with generous matching program
Generous paid time off
Potential Annual Bonus Opportunity
50% discount at restaurants and retail locations
Career advancement opportunities as we are growing!
Company
Tommy Bahama
Tommy Bahama is a purveyor of island lifestyles and maker of luxury lifestyle clothing and accessories.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jacqueline Bogden
Benefits and Compensation Business Partner
Sarah Rockefeller (Cheesman)
Sr. Benefits & Leave Business Partner
Recent News
Seattle TechFlash
2025-09-12
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