Semper Valens Solutions · 1 week ago
Lead Client Support Center Manager
Lackland AFB, TX
Full-time
Onsite
Lead/StaffSemper Valens Solutions, Inc. is a Service-Disabled Veteran Owned Small Business providing cost-effective software and systems engineering solutions. The Lead Client Support Center Manager will oversee Tier I–II end-user support for Air Force personnel, manage ticket flow, and ensure proper staffing and coverage while producing performance metrics and efficiency recommendations.
Business IntelligenceConsultingInformation ServicesSoftwareSoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Strong understanding of ITIL best practices
Manage ticket flow and task assignments
Ensure proper staffing and coverage
Produce weekly performance metrics and efficiency recommendations
Provide customer support using approved Air Force ticketing systems
Support accounts, email, office applications, and hardware issues
Document, track, and resolve incidents and service requests
Build and deploy workstations using approved configurations
Support classified and unclassified mission systems
Provide remote desktop support and on-site troubleshooting
Process moves, adds, and changes
Support multimedia, VTC, and conference room systems
Provide user training and assist with mass deployments
Ensure systems remain compliant with patching and security requirements
Qualification
Required
Secret clearance with TS/SCI eligibility
U.S. Citizenship required
Active TS/SCI eligibility required
Strong understanding of ITIL best practices
Manage ticket flow and task assignments
Ensure proper staffing and coverage
Produce weekly performance metrics and efficiency recommendations
Provide customer support using approved Air Force ticketing systems
Support accounts, email, office applications, and hardware issues
Document, track, and resolve incidents and service requests
Build and deploy workstations using approved configurations
Support classified and unclassified mission systems
Provide remote desktop support and on-site troubleshooting
Process moves, adds, and changes
Support multimedia, VTC, and conference room systems
Provide user training and assist with mass deployments
Ensure systems remain compliant with patching and security requirements
Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1 or higher and VSphere Administration
DoD 8570 / 8140 compliant
IAT Level II (Security+ CE preferred), current and verifiable
Company
Semper Valens Solutions
Semper Valens Solutions provides system engineering, enterprise architecture, lifecycle support and integration methods services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Balmos
President & CEO
Nicholas Brown, PMP
Chief Operating Officer
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