NEOGOV · 1 week ago
Part Time Recreation Leader II - Community Services Front Office
City of Anaheim, CA
Full-time, Part-time
Onsite
Entry Level
$17.98/hr - $18.73/hr
1+ years expThe City of Anaheim Community Services Department is seeking a Recreation Leader II. This part-time position involves providing customer service, processing registrations, and ensuring safe facility use for recreational programs.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide general program information to the public over the telephone, at the front counter and by e-mail
Process recreation class registrations and picnic shelter reservations, print and send receipts, using an automated registration system
Provide exceptional customer service to our internal and external customers
Monitor facility use; troubleshoot participant and facility users concerns; ensure facility set-ups are safe, properly set-up, and meet the facility user needs
Maintain a safe program environment for participants, facility users, and staff; care and maintain all equipment issued; inform supervisor when there are hazards or when equipment needs replacing
Prepare facilities, including sports fields, youth care centers, and community centers, for programs and services; clean up facility at conclusion of event, rental, or program
Communicate with parents and school site staff regarding programs
Plan, organize, implement, lead, and assist in one or more recreation program, activities, and/or systems at one or multiple sites; plan, evaluate, and schedule programs
Provide direction to Recreation Leader I's and other part-time staff and volunteers; assign tasks and duties and monitor performance
Coach and officiate youth sports games; set-up and take down tables, chairs, sporting and gymnastics equipment, and other equipment and materials
Assist customers at the front desk and on the telephone with questions or concerns regarding recreation programs and services and facility rentals; register customers for classes and facility rentals using Department registration and facility software; resolve enrollment and facility rental issues
Assist customers at concession counter; oversee the collection, recording and depositing of all monies received
Perform related duties and responsibilities as required
Qualification
Required
One (1) year of experience performing duties comparable to a Recreation Leader I is required
Bilingual- English/Spanish speaking is highly desirable
Prior experience working in a customer service related field preferred
Certain positions may require possession of a valid California Driver's License by date of appointment
Positions assigned to certain programs may also require CPR certification
Possession of a current (less than two years) tuberculosis clearance slip by date of appointment
Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors
The ability to use Microsoft Word and Excel
The ability to learn and operate an automated registration system
The ability to perform computer data entry and generate reports as required
The ability to accurately handle and process cash, check, and credit card deposits
The ability to understand written and oral communications
The ability to communicate effectively with the public and co-workers
Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers
Plan and prepare recreation activities, reports, and other related program materials
Understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities
Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations
Work independently while supervising facilities and user groups
Deescalate conflict
Understand, interpret, and apply facility use policies and procedures
Provide courteous assistance to facility patrons
Lift and move tables and chairs and arranging facilities for community events and/or meetings
Handle rescues, medical emergencies and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR)
Maintain facilities and equipment in a clean, safe, and secure manner
Operate modern office equipment including computer equipment and software programs
Maintain accurate logs, records, and basic written records of work performed
Use English effectively to communicate in person, over the telephone, and in writing
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work
Preferred
Prior experience working in a customer service related field preferred
Highly Desirable: Ability to speak fluent English/Spanish
Benefits
RETIREMENT – Anaheim employees become members of the California Public Employees’ Retirement System (CalPERS).
DEFERRED COMPENSATION PLAN (457): The City of Anaheim enrolls part–time 20-Hour employees in a Deferred Compensation Plan (457).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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