UFCU · 2 days ago
Manager - Retail Consumer Lending Sale
Austin, TX
Full-time
Onsite
Senior Level
5+ years expUniversity Federal Credit Union (UFCU) is Austin’s largest locally owned financial institution, dedicated to providing for the well-being of its Members. The Manager - Retail Consumer Lending Sales leads and develops the Retail Consumer Loan Officer team, overseeing lending products and services while driving member service, education, and operational efficiency.
Financial Services
Responsibilities
Lead, inspire, motivate, mentor, and develop team by providing guidance and training to reach and exceed member experience service levels, and production and Member advocacy goals, while promoting UFCU’s cultural values
Conduct regular training sessions with Retail Loan Officers on a variety of topics (to include loan underwriting philosophy, member counseling, sales, income review, stipulations, application analysis, and loan documentation)
Utilize leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team
Utilize quality monitoring systems and listen to Member interactions to identify developmental needs
Collaborate in developing initiatives for morale building, employee retention, engagement, and reward and recognition programs
Serve as a role model in transparent communication, two-way dialogue, and proactive communication to the team
Utilize a proactive, ethical, and consultative approach to build a successful and effective team to operate according to UFCU guiding principles, providing guidance and resources and removing obstacles as needed
Create an environment that builds, encourages, and rewards teamwork, collaboration, and delivering business value
Provide team leadership based on servant leadership principles, caring for the whole person
Plan, monitor, and appraise job results with an emphasis on coaching, developing, and empowering employees to achieve maximum productivity. Take correction action as necessary to address performance issues
Help teams achieve their career goals. Ensure team members understand how to have an impact and are aware of that impact when they've made it
Embrace and promote a change-oriented and continuous process improvement culture
Help build a productive and fun team environment
Develop and evolve department culture that emphasizes quality, continuous improvement, and overall development
Collaborate with Consumer Lending and Retail Leadership, and the Senior Lending Sales Manager and Director/Executive-level leaders to develop and execute sales strategy and long-term growth plans to gain market share
Build strong relationships across Retail and Consumer Lending in order to influence desired outcomes and achieve organizational goals
Closely monitor the marketplace and identify new loan products (or enhancements to existing loan products) that would benefit UFCU Members
Solicit information from other institutions and vendor partners to ensure a competitive array of loan products is being offered
Consistently monitor current consumer loan policies and recommend changes when needed
Work with Consumer Lending senior leadership to strategically position UFCU as the auto lender of choice in the Central Texas area through product differentiation, effective business development strategies, and branding as a top auto lending operation
Oversee the entire lending member experience. Report to leadership of successes and opportunities to ensure we exceed member expectations
Utilize Member feedback reporting and tools to analyze processes and make adjustments as necessary
Successfully address escalated Member issues, as needed and utilizes escalations as a method to train and develop staff
Manage vendor relationships with service partners
Oversee vendor and contract management of relevant third party contractors
Manage and collaborate with third-party vendors, ensuring scope, quality, service levels, and key terms meet or exceed requirements
In collaboration with senior leadership and other managers, establish annual budget with identification of planned expenses for new or enhanced programs and services
Ensure effective control of results. Take action to guarantee achievement of technology services objectives that fall within designated budget
Actively pursue cost improvement opportunities to reduce capital costs, operational cost, and expenses
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory training as assigned
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations
Qualification
Required
Bachelor's Degree. Four (4) years of relevant experience may be substituted for degree
Minimum of five (5) years of experience in sales
Minimum of three (3) years of direct or indirect team leadership and development experience
Experience in initiating, leading, and implementing process improvements
Must be bondable
Preferred
Minimum of five (5) years of direct or indirect experience leading and developing teams
Four (4) years of consumer lending experience
Bilingual in English and Spanish
Budgetary management experience
Credit Union or financial industry experience
Company
UFCU
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Crowl
CEO & President
Rhonda Pavlicek, MBA, CPA
Executive Vice President of Finance & Risk / Chief Financial Officer
Company data provided by crunchbase