Rev · 2 weeks ago
Tech Support Specialist
Gonzales, LA
Full-time
Onsite
Entry, Mid Level
1+ years expREV is a company focused on providing quality customer experiences and is seeking a Tech Support Specialist. This role involves real-time troubleshooting with customers, resolving technical issues, and educating them about product installation and usage while ensuring a pleasant customer experience.
Artificial Intelligence (AI)Developer APIsMobile AppsSoftwareSpeech Recognition
Responsibilities
Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services
May utilize alarm.com to troubleshoot customer alarm calls
Discovers the root cause of customer problems and identifies the action(s) required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
Engages in real-time troubleshooting while the customer is on the phone and schedules an service appointment in the system if the problem cannot be resolved
Provides total customer service by answering basic questions about programming over the phone
Builds customer loyalty by ensuring a pleasant experience on each call
Keeps customers informed about progress by checking the status of work orders
Provides seamless customer experience through documenting call details and new account information
Qualification
Required
High School Diploma or equivalent GED
1 year experience working at a help desk and/or in technical support for Tech Support Specialist I
2 years' experience working at a help desk and/or in technical support for Tech Support Specialist II
Must be able to obtain CAT 1 alarm certification within first 90 days
Preferred
Degree/certification from an accredited college or technical school in a related field
Experience in telecommunications industry for Tech Support Specialist I
2 years' experience in telecommunications industry for Tech Support Specialist II
Company
Rev
Rev is the world’s most accurate speech technology provider
51-200 employees
H1B Sponsorship
Rev has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (6)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$30.4MKey Investors
Globespan Capital Partners
2017-07-01Series D· $5.9M
2015-12-01Series C· $10M
2013-10-01Series B· $10M
Leadership Team
Jason Chicola
Founder, CEO
P
Paul Huck
Co-Founder, CTO
Recent News
2025-10-21
Company data provided by crunchbase