SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 1 week ago
Mitigation Job File Coordinator
Easley, SC 29640
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking a Mitigation Job File Coordinator to monitor incoming leads and manage job files from initiation to completion. The role involves ensuring documentation accuracy, maintaining communication with production teams, and conducting audits to support customer service efforts.
Consumer Services
Responsibilities
Monitor job file status to ensure accuracy in all job file documentation daily
Communicate daily throughout the day with Production crews to ensure all required documentation is captured on site at point of task
Review estimate based on scope and photos from Production crew
Maintain an accurate Work in Progress board for all active leads/projects
Monitor and ensure all client requirements are followed
Ensure all information is captured upon intake included but not limited to, source of referral, insurance company, time restraints, initial self-pay out of pocket expenses, specific requests made from customer, etc
Maintain internal and external communications with all stakeholders
Review timestamps and other datapoints to reflect accurate reporting/KPMs
Complete and review job file documentation for final upload and the audit process
Perform internal audit of all projects to ensure estimate captures all work performed
Perform all job close-out activities, including coordination with accounting team to ensure proper mv01c111g
Ensure all conversations internal and external are thoroughly documented within the job diary and all involved properties have been updated
Ensure all spreadsheets are up to date
Assist other departments, as needed
Qualification
Required
High school diploma/GED is required
Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required
Proficiency in using various digital tools and technologies to complete job tasks efficiently
Preferred
Previous office/estimating experience preferred
Experience in the restoration, construction, or insurance industry is a plus
Benefits
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase