NEOGOV · 2 weeks ago
Broadband Install Technician
22560 SW Pine Street Sherwood, OR
Full-time
Onsite
Entry Level
$64K/yr - $82K/yr
1+ years expThe City of Sherwood is seeking a limited duration Broadband Install Technician to provide installation, maintenance, and technical support to broadband users. This role involves installing fiber optic and copper data cabling, splicing fiber optic cables, and ensuring high levels of customer care and service experience.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide high-level of customer service and support through setup and configuration of routers and associated equipment
Assist customer in establishing passwords, Wi-Fi networks, and other configurations on utility and customer provided equipment
Assist customers with connecting existing devices to the utility’s broadband service follow-up to ensure the customer is satisfied with the work performed
Install data cabling on the exterior and interior of customer homes while providing great care in the aesthetics and integrity of the work
Perform fiber optic splicing both at homes and business in splice cases and in emergency repair situations
Perform fiber optic testing utilizing power meters, visual fault finders and OTDR’s to help identify and troubleshoot fiber optic issues
Assist with performing On-Call/Emergency maintenance and services
Provide utility locating when needed
Assists with maintaining the warehouse and inventory of customer premise equipment and distribution network elements and related supplies
Follows all safety rules and regulations and ensures a safe working environment
Responsible for the safe operation of all equipment ensuring equipment is not operated beyond its limits
Troubleshoot operating problems and determine a course of action for repairs
Establish and maintain positive cooperative working relationships with City staff, other organizations, and the general public
Qualification
Required
High school education or GED equivalent
One year of related experience working as a Low Voltage Technician and/or Installer, preferably with a telecommunications services provider and/or a job performing fiber optic splicing services
Possession of valid Driver's License or the ability to obtain within six months of employment
Confined space training completed within 90 days of hire
General knowledge of the proper operation and maintenance of vehicles, tools and equipment, practices, methods, hazards, and safety precautions used in the maintenance and repair of broadband infrastructure
General knowledge of Fiber Optic splicing, testing and low voltage installation techniques, AC and DC circuits, and general construction methods
Knowledge of TCP/IP networks and how to configure and troubleshoot network issues in a home or business environment
Knowledge of applicable local, state, and federal laws, rules, and regulations
Ability to prioritize and organize tasks within specific timelines
Ability to provide excellent customer service
Ability to interact with customers and demonstrate a positive experience
Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution
Ability to work independently on assigned tasks and to make decisions with minimal supervision
Ability to effectively operate personal computers and associated software
Preferred
Associates degree in Electronics, Computer Science, or a related field
Certificate in Electronics Repair from a Technical School
Certification from Electronics Technicians Association
Certification from Society of Cable Telecommunications Engineers
Other certification related to the installation of fiber optic and data cabling
Benefits
Paid Time Off
9 paid holidays
Wellness Program (Beyond Well)
Health Care and Dependent Care Flexible Spending Accounts (FSAs)
Employee Assistance Program (EAP)
Life and Disability Insurance (both City-provided and voluntary)
Oregon Public Employees Retirement System (PERS)
457b Deferred Compensation Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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