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DMD Systems Recovery, LLC. · 2 weeks ago

Service Delivery Manager: Field Services

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $95K/yr

3+ years exp

DMD Systems Recovery, LLC is a certified B Corp providing IT Asset Disposition solutions. They are seeking a highly organized and experienced leader to manage field service and logistics teams, optimizing Service Delivery project workflows and ensuring excellent performance.

Information Technology & Services

Responsibilities

Manage a team that executes field projects, ensuring adherence to timelines, budget, and quality and contractual standards

Serve as the primary point of contact for escalations related to field projects and vendor issues, ensuring timely resolution and stakeholder communication as applicable

Identify project risks and develop mitigation strategies to ensure successful project delivery

Collaborate with cross-functional teams, including service delivery, sales, and operations, to align logistics activities with business objectives

Stay up to date with industry trends, best practices, and emerging technologies in logistics and supply chain management

Analyze existing, internal Service Delivery processes and workflows to identify areas for improvement

Develop and implement streamlined processes to enhance efficiency and maximize resource utilization

Provide guidance and leadership to project teams, fostering a collaborative and high-performing work environment

Oversee the creation, review, and renewal of Vendor and Customer contracts, ensuring adherence to legal and regulatory requirements

Manage the vendor manager responsible for overseeing vendor relationships, rate negotiations, contract compliance, performance monitoring, cost optimization, and risk mitigation to ensure alignment with organizational objectives

Generate regular reports for stakeholders to track project progress and outcomes

Qualification

Logistics managementProcess optimizationProject managementLogistics software proficiencyAnalytical skillsLeadership skillsCommunication skillsInterpersonal skillsAttention to detail

Required

Bachelor's degree in logistics, supply chain management, or a related field (equivalent experience may be considered)

3 to 5 years of management experience in logistics, procurement, or coordination

Strong knowledge of logistics concepts, processes, and best practices

Deep analytical and problem-solving skills experience with a focus on process optimization and change management

Proficiency in using logistics software, inventory management systems, and other relevant tools

Exceptional organizational skills and ability to work well under the pressure of multiple competing priorities and deadlines in a fast-paced environment

Strong communication and interpersonal skills to collaborate with internal teams, suppliers, and customers

Attention to detail and accuracy in record-keeping and documentation

Knowledge of relevant local, national, and international regulations and compliance requirements