NEOGOV · 1 week ago
Certified Emergency Dispatcher Richfield
Sevier County, UT
Full-time
Onsite
New Grad, Entry Level
$27.72/hr - $27.72/hrThe Utah Department of Public Safety is seeking Certified Emergency Dispatchers to provide dispatching services to multiple jurisdictions, including law enforcement, fire, and medical services. The role involves receiving and prioritizing emergency calls, dispatching appropriate personnel, and making critical decisions to ensure public safety.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel
Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees. Calms callers and provides instructions as required by the circumstances
Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units
Uses a phone, radio, and computer simultaneously
Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies
Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders. Enters data and maintains entry files for all user agencies. Relays information to appropriate agencies
Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services
Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls
Receives, updates, and broadcasts Amber Alert notifications
Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims. Receives, records, and forwards calls for service from one agency to another as needed
Qualification
Required
Must complete and pass a Level II background investigation as well as a polygraph and drug test
New hires will be required to obtain Emergency Medical Dispatch (EMD) certification during the probationary period and maintain thereafter
Dispatchers in this job are required to obtain Dispatcher Certification through POST within the probationary period and maintain thereafter
The ability to type a minimum of 30 wpm
The ability to accurately transcribe spoken information to relay to first responders
The ability to maintain their composure, reassure the callers, and collect precise information in crisis situations
The ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts
The necessary skills to be able to concisely paraphrase vital information
The aptitude to be able to prioritize emergency and non-emergency calls
The ability to operate a variety of radio and telephone communications equipment
Benefits
This position is eligible for a full benefits package.
The Utah Department of Public Safety Certified Emergency Dispatchers participate in the Public Safety Retirement plan.
12 paid holidays each year
4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year.
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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