NEOGOV · 1 week ago
UTILITY SERVICES MANAGER (1298)
East Bank - Jefferson Parish, LA
Full-time
Onsite
Mid Level
$46K/yr - $55K/yr
3+ years expNEOGOV is seeking a Utility Services Manager to provide mid-level supervision and oversight in the Department of Water for Jefferson Parish. The role involves supervising utility billing and collection operations, ensuring efficient customer service, and directly overseeing a team of customer relations staff.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide mid-level supervision and oversight work in assisting the Utility Services Superintendent in supervising utility billing and utility collection operations and the provision of efficient customer service in addressing billing and service inquiries
Directly supervises employees in the classes of Customer Relations Coordinator, Customer Relations Supervisor, and Utility Service Technicians
Provides training, direction, guidance, and assistance to personnel under charge in billing, collections and customer service functions
Researches and resolves difficult/complex billing/collection and account issues unable to be addressed by personnel under charge
Prepares abnormal readings reports for entry in unit computer system
Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries
Performs related work as required
May be required to drive to various locations throughout the parish to perform job duties
Qualification
Required
Current employment with Jefferson Parish and permanent civil service status with at least one (1) year of experience in a lower related class
Possession of a high school diploma or equivalent; plus, at least three (3) years, paid, customer relations experience involving the processing and posting of financial transactions to customer accounts
Possession of an accredited Associate's degree; plus, at least one (1) year, paid, customer relations experience involving the processing and posting of financial transactions to customer accounts
Possession of a valid driver's license and acceptable driving record
Benefits
Vacation (Annual Leave)
Sick Leave
Holidays
Life Insurance
Medical Insurance
A Flexible Benefits Plan
Retirement
Tenure Payment
Deferred Compensation Plan(457b plan)
Special leaves of absence for military service, maternity leave, etc.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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